Registration Specialist

Job Duties

• Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
• Sets up appointments based on referring providers' orders, ensuring they are complete and accurate.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
• Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
• Determines and collects patient financial liability and creates estimates, if applicable.
• Refers patients to financial resources as needed for assistance with financial counseling.
• Reviews daily schedule and identifies potential scheduling conflicts affecting department flow, confering with colleagues and providers for a resolution.
• Maintains compliance with registration accuracy.

Minimum Qualifications

• A High School Diploma/GED
• 1 year Customer service or 1 year Healthcare environment such as a hospital and/or physician office
• Computer and typing proficiency
• Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.

Preferred Qualifications

• An Associate’s Degree in Health care or related field
• 2 years registration/insurance verification in a health care setting
• Knowledge of medical terminology
• Bi-lingual - Spanish/English