Registration Scheduler Thompson Peak ENT

Responsibilities

• Contacts/greets and communicates with customers.
• Answers telephone calls, retrieves and responds to voice mail messages.
• Directs all information to appropriate individual.
• Orients patients to the department with directions and instructions.
• Receives and transfers incoming calls.
• Generates reports and retrieves images from the PACS system.
• Affords imaging support duties such as assisting in maintaining efficient patient workflow, ensuring patients are appropriately prepared for their exam, transporting patients when necessary, and assisting Supervisor, Radiologist, and/or Technologists within scope of position as directed.
• Schedules patients for initial and follow-up appointments.
• Tracks no-shows, documents in appropriate system, and communicates with physician, if applicable.
• Provides schedule in directed format to staff as needed.
• Performs a variety of registration duties, including providing patient with the initial registration information, creating and/or choosing appropriate electronic record, gathering signature (electronic or otherwise), medical authorization/referral coordination, and/or financial responsibility.
• Completes daily data entry and scanning of patient registration information.
• Obtains authorization from insurance companies as applicable.
• Collects co-pays and payments required for procedures.
• Completes and submits daily deposits and/or billing as applicable.
• Ensures that appropriate chart information is forwarded to medical records as applicable.
• Communicates with applicable insurance carriers and hospital billing for authorization updates.
• Views email on a daily basis and provides supervisor with appropriate information and memorandums.
• Maintains inventory of office supplies/forms and places orders as required.

Qualifications

• High School Diploma or GED - Required
• Experience: 1 year in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting - Preferred
• Experience: 2 years in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience - Preferred