Registration Representative PD- Nights

About the role

This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Orange Coast Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.

Responsibilities

• Complete all registrations of patients presenting for procedures, admissions, outpatient and ER visits
• Obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services
• Collect and post the patients financial responsibility in Epic and immediately drop the payment in the safe or locked cash drawer
• Maintain excellent customer service with all patients, visitors, clinicians, and co-workers
• Communicate effectively in written and verbal form
• Adhere to department policy of using two patient identifiers
• Avoid HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic
• Ensure all registration forms are complete, signed, and scanned
• Enter notes in Epic as required
• Provide excellent customer service using Simply Better and AIDET principles
• Collect and post payments timely and accurately
• Immediately drop payment in safe or cash drawer
• Maintain registration accuracy rate of 95% or better
• Monitor and manage work queues
• Answer PBX calls timely, professionally, and route calls appropriately
• Understand and follow all emergency codes and alarm paging protocols
• Be at work and be on time
• Follow company policies, procedures and directives
• Support department performance improvement activities (Meetings, employee engagement survey, education, and training activities)
• Interact in a positive and constructive manner
• Prioritize and multitask

Requirements

• 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare
• Effective and clear communication both verbally and in writing
• Strong customer service skills
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
• Positive work ethic
• General computer skills required including: electronic medical record and Microsoft Office
• Knowledge of medical terminology

Education

• High school graduate preferred
• Medical Terminology related course or certificate preferred

Pay

$23/hour. Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities.

Benefits

Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family.