Registration Representative PD/Evenings

Location: Laguna Hills, CA | Department: Admitting | Status: Per diem - Evenings | Shift: Days (8-hour shifts) | Pay Rate: $23/hour

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

About the role

This position requires the full understanding and active participation in fulfilling the mission of Saddleback Memorial Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Accountability, Best Practices, Compassion and Synergy. The Employee shall support Saddleback Memorial Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.

The Registration/Pre-Registration Representative is responsible for completing all registrations of patients presenting for procedures, admissions, or the ER. The Representative must collect and verify demographic and insurance information so that the patient can be accurately identified and billed.

Responsibilities

• Adheres to department policy of using two identifiers and verbal verification of armband placement.
• Avoids HIPAA violations by accurately entering information into the system to prevent defects such as incorrect PCP or guarantor.
• Interviews, registers, and pre-registers patients timely and accurately.
• Demonstrates expertise in Epic, OnBase, RTE, and websites to ensure accurate and efficient registrations.
• Ensures all registration forms are accurate, complete, scanned, and indexed in Epic.
• Enters important notes in the Referral or Auth/Cert and utilizes the billing indicator as required.
• Provides excellent customer service to staff and patients.
• Maintains effective working relationships with co-workers and others.
• Collects and posts patient financial responsibility timely and accurately.
• Participates in and supports department-specific performance improvement activities, staff meetings, education/training, projects, and other meetings.
• Maintains an acceptable accuracy level of 95% or better by assigning the correct insurance code.
• Monitors and manages assigned work queues to maximize productivity and meet departmental standards.
• Adheres to the MHS time and attendance policy #357 and corrects entries into MTM, minimizing manual clockings.
• Performs other duties as assigned.

Requirements

• 1-2 years of Medical Office/Admitting/Registration or equivalent healthcare experience preferred.
• Computer skills required.
• High School Graduate preferred.
• Medical Terminology preferred.

Benefits

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including shift differentials, extra shift incentives, and bonus opportunities.

Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high-quality health insurance plan options, so you can select the best choice for your family. Check out our MemorialCare Benefits for more information about our Benefits and Rewards.