Registration Representative - Nights

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare. Your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

About the role

This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Orange Coast Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.

The Registration Representative is under the direction of the Supervisor/Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient, and ER visits. The Representative must obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services. The Registration Representative is responsible for collecting and posting the patient's financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer. Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.

Responsibilities

• Communicates effectively in written and verbal form.
• Adheres to department policy of using two patient identifiers.
• Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.
• Ensures all registration forms are complete, signed, and scanned.
• Enters notes in Epic as required.
• Provides excellent customer service using Simply Better and AIDET principles.
• Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
• Maintains registration accuracy rate of 95% or better.
• Monitors and manages work queues.
• PBX: answers calls timely, professionally, and routes calls appropriately.
• Understands and follows all emergency codes and alarm paging protocols.
• Supports department performance improvement activities (meetings, employee engagement survey, education, and training activities).
• Interacts in a positive and constructive manner.
• Prioritizes and multitasks effectively.

Requirements

• 1-2 years Medical Office/Admitting/Registration or equivalent healthcare experience preferred.
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima.
• Bi-lingual (English/Spanish, or English/Vietnamese) preferred.
• General computer skills required including electronic medical record and Microsoft Office.
• Knowledge of medical terminology.
• High school graduate preferred.
• Medical Terminology related course or certificate preferred.
• Ability to be at work and be on time.
• Ability to follow company policies, procedures, and directives.

Pay

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. Pay range: $22.50/hr - $31.57/hr. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities.

Benefits

Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high-quality health insurance plan options, so you can select the best choice for your family. Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Schedule

Full-time, nights shift.