Registration Representative (on-call)

Registers patients to receive medical services in clinic, hospital inpatient, Ambulatory, or Emergency services. Obtains demographic information, validates and verifies insurance, and receives payments based on established protocols. Refers patients to Financial Advocates and answers or refers questions from patients, visitors, and staff. Performs cash handling procedures per SOX control regulations.

Responsibilities

• Greet and register patients for medical care in clinic settings, including 24/7 environments like the Emergency department.
• Verify patient demographic and insurance information consistent with National Registration Standards and regional policies.
• Verify Insurance Eligibility and Benefits (including policy limitations) using approved systems.
• Use problem-solving skills to verify patient identification and minimize duplicate medical records.
• Interview patients to obtain payer source, financial, and demographic information; obtain appropriate signatures.
• Verify, identify, and input Other Coverage Information (OCI), primary, secondary, and tertiary payers.
• Determine and collect cost-shares and partial payments; communicate Northwest’s payment policies to patients.
• Enter and verify payments, close cash drawers, count currency, and create deposits per cash handling policies.
• Maintain billing accuracy and compliance with KPNW and National Revenue Cycle policies.
• Collect past due balances and refer patients to financial counselors as appropriate.
• Take messages according to scripts and guidelines; schedule or cancel appointments based on member needs.
• Explain and request patients to sign regulatory forms such as consent and release forms.
• Make copies or scans of patient identification, insurance information, and related documents.
• Adhere to Medicare, Medicaid, Managed Care, and Commercial payer rules regarding referrals, preauthorization, and pre-certification.
• Complete Medicare Secondary Payer screening information accurately.
• Explain KPNW Medical Center and clinic policies and procedures to patients.
• Stock appropriate forms and supplies; handle supplies and equipment cost-effectively.
• Assist patients with directions, phone numbers, and office layouts; direct to other departments as needed.
• May assist with orienting new personnel.
• Perform other duties as assigned.

Requirements

• Six (6) months of health care financial, cash handling, or customer service experience in a high-volume environment.
• Two (2) years of experience keyboarding/typing and navigating multiple computer applications in a Windows environment (waived for current KP Coalition employees per National Agreement).
• High School Diploma or General Education Development (GED) required.
• Excellent verbal and written English communication skills.
• Strong organizational skills, flexibility, and ability to switch tasks frequently.
• Complete an approved medical terminology course within six months of hire.
• Strong complex problem-solving skills and ability to make decisions independently.

Preferred Qualifications

• Previous hospital or ambulatory clinic registration experience.
• Experience with EPIC applications.
• Certification by HFMA or NAHAM.

Schedule

• Shift: Variable
• Workdays: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
• Working Hours: 06:45 AM – 07:15 PM
• Job Schedule: Call-in/On-Call
• Worker Location: Onsite

Pay

$25.54 - $31.38 / hour. Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of the total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel

Yes, 100% of the time (travel to Salem, McMinnville, and Eugene).