Registration Representative

About the role

The Registration Representative supports the Continuing Education and Training Services Operations team by providing high-quality customer service and registration support to current and prospective non-credit students.

Responsibilities

• Serve as the primary phone contact for Continuing Education students, managing a high volume of inbound calls while providing exceptional customer service.
• Make outbound calls to students regarding registrations, waitlists, class requirements, schedule changes, cancellations, transfers, and other student support needs.
• Communicate Continuing Education offerings, policies, and procedures through phone conversations, email correspondence, and in-person interactions.
• Process registrations, cancellations, and transfers for non-credit students.
• Cook up student communications regarding class requirements and changes.
• Manage waitlists for non-credit classes.
• Perform various office tasks such as mailings, scanning, and document storage.
• Aid college patrons.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalency, plus one year related experience.
• Proficient in Microsoft Office products (Word, Excel, Outlook) and standard office equipment, with the ability to quickly learn new software and systems.
• Associate Degree or minimum of three years experience in customer service, student support, call center or related field preferred.