Registration Rep-Evening/Overnight-.8 FTE - Fairmont

About the role

The Registration Representative is responsible for the accurate check-in/admissions/registration of incoming patients in the hospital or ED setting. These activities may involve in-person, phone, or virtual registrations. This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, obtaining patient signatures and providing required forms or letters, acting as an ambassador; assisting patients with self-registration, and the collection of indicated co-payments and/or share of cost. The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. May assist patients with hospital presumptive eligibility or Medicaid applications. In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital.

Responsibilities

• Accurate check-in/admissions/registration of incoming patients in the hospital or ED setting.
• Verification of patient demographic information.
• Collection of insurance data.
• Identification and/or creation of appropriate accounts.
• Obtaining patient signatures and providing required forms or letters.
• Acting as an ambassador; assisting patients with self-registration.
• Collection of indicated co-payments and/or share of cost.
• Ensuring patient safety using positive patient identification protocols.
• Obtaining the appropriate consents as required.
• Assisting patients with hospital presumptive eligibility or Medicaid applications.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required
• OR Bachelor’s degree required
• Ability to read and communicate effectively.
• Basic computer/keyboarding skills, intermediate mathematic competency.
• Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone handling skills.
• Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred.
• Incumbents must have the ability to interact on a professional level with individuals from diverse backgrounds and maintain working knowledge of systems and processes related to patient registration and scheduling activities.
• Experience in using an Epic RC/EMR system is preferred.
• Healthcare Financial Management Association (HFMA) Certification Preferred.

Benefits

Mayo Clinic provides comprehensive benefits including medical, dental, vision, retirement, and paid time off. Compensation details are provided above.

Schedule

This position is considered full-time 64 hrs/pay period. Every other weekend required. This is a 24/7 department, and safe staffing may require schedule flexibility. Typical hours will be 2pm–10:30pm & 10pm–6am and 4–5 shifts/month may be daytime hours.