Registration Rep- .8 FTE

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. With continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

• Accurate check-in/admissions/registration of incoming patients in the hospital or ED setting, including in-person, phone, or virtual registrations.
• Verification of patient demographic information and collection of insurance data.
• Identification and/or creation of appropriate accounts.
• Obtaining patient signatures and providing required forms or letters.
• Acting as an ambassador; assisting patients with self-registration.
• Collection of indicated co-payments and/or share of cost.
• Ensuring patient safety using positive patient identification protocols and obtaining appropriate consents.
• Assisting patients with hospital presumptive eligibility or Medicaid applications.
• In-person registration requires the ability to physically walk to patients’ locations throughout the emergency department and/or hospital.
• Adherence to quality assurance guidelines and established productivity standards to support the work unit’s performance expectations.

Qualifications

• High School Diploma or GED and 2+ years of relevant experience required OR Bachelor’s degree required.
• Ability to read and communicate effectively.
• Basic computer/keyboarding skills, intermediate mathematic competency.
• Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone handling skills.
• Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred.
• Ability to interact on a professional level with individuals from diverse backgrounds.
• Maintain working knowledge of systems and processes related to patient registration and scheduling activities.
• Experience in using an Epic RC/EMR system is preferred.
• Healthcare Financial Management Association (HFMA) Certification Preferred.

This vacancy is not eligible for sponsorship; we will not sponsor or transfer visas for this position.

Pay

$25.38 - $34.27 per hour

Schedule

• Full Time
• 64 hours per pay period
• Department hours of operation: 5:00 a.m. - 5:00 p.m. Start times vary.
• Weekend Schedule: 1-8 weekends (8:00 - 4:30)