Registration/Receptionist- Therapy

About the role

Description OCR has been the premier provider of orthopaedic care in Colorado, Wyoming, and Nebraska for 55 years! As we continue to grow, we are looking for individuals who share our values and are looking to contribute to our mission and vision. Are you passionate about patient care, teamwork, and inspiring others? If so, join the specialists in the medicine of motion today!

Responsibilities

• Greets and checks in visitors and/or vendors to the clinic according to established protocol and directs them to appropriate clinic locations.
• Ensures clinic is open on time according to the established checklist and adequately staffed for daily volume.
• Strives for excellent customer service by ensuring that patients and/or visitors to OCR are treated in a professional, courteous manner at all times.
• Maintains up-to-date reference materials on insurance plans as provided by the manager.
• Researches insurance information provided by patient in order to clearly identify participation with OCR and referral requirements.
• Demonstrates a thorough knowledge of all pertinent computer fields (e.g., insurance, patient and appointment screens).
• Recognizes potential credit problems with a patient and contacts appropriate business office personnel to address the patient's situation.
• Strives to coordinate tasks to fill in “down time” at the registration desk.
• Sets up daily reports to ensure that accounts have accurate data entry and appropriate referrals.
• Communicates all concerns, risk management issues, breakdown in protocol and constructive criticisms to supervisor.
• Follows chain-of-command established by supervisor when addressing protocol issues outside of business office department.
• Maintains a clean and orderly work area including personal area and lobby.
• Ensures that lobby area is tidy and fresh coffee is available.

Requirements

• A high school diploma or equivalent is required.
• Minimum 1 year experience in customer-facing service position.
• Medical office reception experience a plus.
• Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications.
• Ability to quickly learn multi-line phone system.
• Core competencies in customer service, interpersonal skills, communication, teamwork, attendance/punctuality and confidentiality.

Physical Requirements

• The work environment is the typical office environment.
• The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel objects, tools, or controls up to 8 hours a day.
• The employee frequently is required to talk or hear and must be able to speak articulately.
• The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee may occasionally lift and/or move up to 25 pounds and should do so in a sound and safe manner.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Retail Savings and Profit-Sharing Plan Participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events
• Annual merit increases

Qualifications

• Equal Opportunity Employer
• Commitment to diversity and inclusion

Skills

• Customer Service
• Interpersonal Skills
• Communication
• Teamwork
• Attendance/Punctuality
• Confidentiality

Benefits

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Retail Savings and Profit-Sharing Plan Participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events
• Annual merit increases

Schedule

• Full-time

Pay

• Competitive salary