Registration Manager - Appleton, WI or Schaumburg, IL

About the role

This role is critical in supporting multiple elements of pre-planning, execution, and post-program responsibilities while partnering with the internal team. The Registration Manager collaborates with the client, supplier partners, and internal team members related to each program. This position is 3 days remote, with 2 days in office per week.

Responsibilities

• Understand client/attendee interests, issues, expectations, and priorities
• Adhere to Creative Group policies regarding appropriate and professional client/attendee interaction
• Participate and consult during client discovery meetings and collaborate with the Program Manager and Web Project Specialist to translate specific client needs into registration requirements
• Actively participate in ongoing client planning calls by contributing to registration discussions
• Manage registration database to maintain data integrity
• Produce and maintain reports and manifests as needed, with an understanding of how this data affects the program integrity
• Collaborate closely with Program Manager and other internal team members to ensure data is continually aligned with program needs
• Work in partnership with internal departments to manage program deliverables pertaining to Web Project Specialist website build and Travel Services airline ticketing
• Partner with Project/Program Manager to provide personalized print materials based on registration data
• Manage on-site attendee experience if on-site for program execution
• Interact directly with attendees on program-related inquiries contributing to the overall positive attendee experience
• Act as main contact for hotel room requirements and manage all aspects of hotel room block including attrition deadlines, special requests, etc.
• Create timelines for tasks specific to registration in collaboration with the Program Manager
• Ensure quality, synchronicity, and on-time delivery of all program deliverables
• Interpret and manage contract terms related to aspects of the program design (e.g., transportation, attrition, activities)
• Work in tandem with the Program Manager on budget and scoping management as it pertains to registration
• Reconcile final hotel room invoice and any other suppliers worked with directly
• Understand labor hours as it relates to program profitability
• Lead internal registration teams
• Guide and consult internal partners on discussions related to registration
• Develop process efficiencies
• Build strong working relationships with internal and external team members
• Seek opportunities for growth and development
• Onboard new hires to ensure that standard SOPs are followed
• Seek feedback, absorb, and act in the spirit of continuous personal development
• Gather, share, and apply learnings for continuous process improvement
• Adapt and work successfully with any client, partner, and program

Schedule

3 days remote, 2 days in office per week.