Registration Manager - Appleton, WI or Schaumburg, IL

The Registration Manager is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in supporting multiple elements of pre-planning, execution, and post-program responsibilities while partnering with the internal team. Additionally, the RM collaborates with the client, supplier partners, and internal team members related to each program. This position is 3 days remote, with 2 days in office per week. Must reside in the Appleton, WI or Schaumburg, IL area. Client Understand client/attendee interests, issues, expectations, and prioritiesAdheres to Creative Group policies regarding appropriate and professional client/attendee interactionParticipates and consults during client discovery meetings and collaborates with the Program Manager and Web Project Specialist to translate specific client needs into registration requirementsActively participates in ongoing client planning calls by contributing to registration discussions Registration Operations Manages registration database to maintain data integrityProduces and maintains reports and manifests as needed, with an understanding of how this data affects the program integrityCollaborates closely with Program Manager and other internal team members to ensure data is continually aligned with program needsWorks in partnership with internal departments to manage program deliverables pertaining to Web Project Specialist website build and Travel Services airline ticketingPartners with Project/Program Manager to provide personalized print materials based on registration dataManages on-site attendee experience if on-site for program executionInteracts directly with attendees on program-related inquiries contributing to the overall positive attendee experienceActs as main contact for hotel room requirements and manages all aspects of hotel room block including attrition deadlines, special requests, etc.Creates timelines for tasks specific to registration in collaboration with the Program ManagerEnsures quality, synchronicity, and on-time delivery of all program deliverables Financial Management Is able to interpret and manage contract terms related to aspects of the program design (i.e. transportation, attrition, activities, etc.)Works in tandem with the Program Manager on budget and scoping management as it pertains to registrationReconciles final hotel room invoice and any other suppliers worked with directlyUnderstands labor hours as it relates to program profitability Leadership Be a sought-after partner by building trust with clients, attendees, internal team, and external partnersLeads internal registration teamsLeads, guides, and consults internal partners on discussions related to registrationStrives to develop process efficienciesBuilds strong working relationships with internal and external team membersSeeks opportunities for growth and developmentMay onboard new hires to ensure that standard SOPs are followedSeek feedback, absorb, and act in the spirit of continuous personal developmentGathers, shares, and applies learnings for continuous process improvementCan adapt and work successfully with any client, partner, and program