Registration Liaison - 500691

About the role

The Registration Liaison holds an important role in setting the tone for the patient experience. Many times the Registration Liaison will be the first and last person to interact with the patient during their visit to UTMC. This position assists in patient and visitor navigation and satisfaction. Provides aid to patient flow through the registration process and then to the appropriate department for services. Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally.

Responsibilities

• Assists in patient and visitor navigation and satisfaction.
• Aids in patient flow through the registration process and to the appropriate department for services.
• Provides general information to hospital users, patients and families.
• Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally.
• Makes sure patients have a positive patient centered experience at UTMC.

Requirements

• Excellent communication skills, oral and written skills.
• Experience in internet, internet navigation, word processing, standard computer manipulation.
• Experience with Word and Excel, Required.
• Ability to work with minimum supervision.
• Ability to deal with confrontation.
• Ability to develop and maintain professional, service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
• Ability to enter data, perform multiple tasks and work independently.
• Must be able to understand and comply with policies and procedures.
• Possess analytical and problem-solving skills.
• Work in a professional office or hospital environment with possible high stress levels.

Qualifications

• High school graduate or equivalent required.
• Minimum 2 years' experience in customer service role required.

Skills

• Excellent communication skills.
• Experience with internet, internet navigation, word processing, standard computer manipulation.
• Experience with Word and Excel.
• Ability to work with minimum supervision.
• Ability to deal with confrontation.
• Ability to develop and maintain professional, service-oriented working relationships.
• Ability to enter data, perform multiple tasks and work independently.
• Understanding and compliance with policies and procedures.
• Analytical and problem-solving skills.

Benefits

• Tobacco-free campus.
• Pre-employment health screening required.

Pay

Posted Salary: $12.19

Schedule

• Start Time: 7:30AM
• End Time: 4:00PM
• H Shift: 1
• Float: True
• Rotate: True
• On Call: True
• Travel: True
• Weekend/Holiday: True