Registration Lead Coordinator - 2nd Shift

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About the role

The Registration Lead Coordinator is an expert in product, process, or service line areas including physician appointment scheduling, OR/admission, full-service scheduling, pre-registration and registration, insurance verification, and patient liability determination and communication. This position provides consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services, and general procedures. The role ensures accurate appointment, demographic, and insurance information is gathered to support clinical and financial needs, including updates to insurance or other patient information.

Responsibilities

• Schedule return appointments and/or other appointments as assigned.
• Provide support to physicians and consumers by coordinating requests and satisfying needs in one transaction.
• Solve routine and complex customer problems and direct customers to appropriate resources for specific questions.
• Communicate regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department needs are met.
• Use a variety of software packages, including Electronic Medical Records, scheduling and registration systems, ABN, eligibility, and document management software.
• Provide orientation for all new staff and student interns.
• Educate department standards, policies, and procedures and provide feedback as necessary.
• Create a positive first impression in all interactions.

Requirements

• High School diploma or GED. Certification or vocational training may be required. Associate degree in a relevant field may be preferred.
• 4 years of relevant experience required; 6 or more years preferred.

Schedule

40 hours per week, 2nd shift, 8-hour shifts, Monday–Friday, 3:00 PM–11:30 PM.

Final candidates are subject to a background check. A drug screen or physical may be required during the post-offer process.