Registration Coordinator - 2nd Shift

Current employees and students: internal applicants should use the Workday job search and application process.

About the role

The Registration Coordinator is an expert in product, process, or service line areas such as physician appointment scheduling, OR/admission, full-service scheduling, pre-registration and registration, insurance verification, and patient liability determination and communication. This position provides consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services, and general procedures.

Responsibilities

• Schedule return appointments and/or other appointments as assigned.
• Ensure accurate appointment, demographic, and insurance information is gathered to support clinical and financial needs, including changes to insurance or other patient information.
• Provide support to physicians and consumers by coordinating their requests and satisfying their needs in one transaction.
• Solve routine and complex customer problems and direct customers to appropriate resources for specific questions.
• Communicate regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department needs are met.
• Create a consistently positive first impression.
• Use a variety of software packages, including Electronic Medical Records, scheduling and registration systems, ABN, eligibility, and document management software.

Requirements

• High school diploma or GED.
• PC knowledge and strong interpersonal, verbal, and written communication skills.
• Minimum of 6 months of experience in customer service or a healthcare environment.

Final candidates are subject to a background check. A drug screen or physical may be required during the post-offer process.