Registration/Disclosure Desk Supervisor

About the role

The Registration/Disclosure Desk Supervisor is responsible to manage the registration/lock process, disclosure and re-disclosure process. The Registration/Disclosure Desk Supervisor assigns responsibilities to the desk processing staff within the loan intake function, and coordinates workflows and pipelines.

Responsibilities

• Ensure compliance with Northwest policies and procedures, Federal/State regulations, Government Sponsored Entities (GSEs), Agencies (FHA; VA; USDA), third party investors, and vendors
• Communicate compliance requirements within the department
• Prepare various management statistics/reports
• Coordinate workflows and pipelines in platforms; Ensure knowledge of Encompass/Optimal Blue/Lender X, and all other related programs and software required to complete necessary tasks
• Monitor Optimal Blue and/or Pricing Automation tool for rate lock requests
• Supervise disclosure desk processing team
• Oversee Encompass pipelines for disclosure preparation and delivery to borrowers
• Monitor and assist in the disclosing of loan applications and lock confirmations, loan set-up tasks, and documentation follow-up requests; ensuring all necessary disclosures are sent within the regulatory 3-day timeframe
• Manage flood zone determination ordering and disclosure process
• Oversee change of circumstance requests; ensuring all loan re-disclosures are sent within the regulatory 3-day timeframe
• Assign responsibilities to disclosure staff within the loan setup/disclosure team
• Work to exceed production goals, where possible
• Recommend and assist in the implementation of product/delivery enhancements
• Monitor pipelines for loan registrations, loan lock confirmations, disclosures and appraisal tracking
• Manage upfront disclosure process to ensure timely delivery of all required disclosures, making sure all fees are in compliance to avoid negative monetary implications
• Maximize all technology tools available

Qualifications

• Associate's Degree finance/business related subject preferred
• Bachelor's Degree finance/business related subject preferred
• 5 - 6 years experience in the Mortgage Industry or Real Estate field preferred
• 3 - 5 years customer service experience and administrative experience required

Skills

• Ability to be very detail orientated
• Ability to analyze financial data
• Ability to understand financial markets and the effect of fluctuations in the economy on pricing practices