Registration Coordinator - Admitting Department - On Site Work Schedule

About the role

The successful candidate will perform admitting, transfer, registration, and discharge functions for hospital and clinic patients at the Alaska Native Medical Center (ANMC).

Responsibilities

• Performs all financial counseling, family health resource functions, preregistration, and registration tasks.
• Schedules and performs registrations for hospital and clinic patients, ensuring complete and accurate patient records.
• Communicates with patients, insurance carriers, third party payers, and federal, state, and tribal agencies to ensure patients meet their financial healthcare needs and obligations.
• Counsels patients and families regarding their financial assistance status and refers them to other resources if required.
• Pre-registers patients for future admissions and procedures.
• Interviews patients, insurance carriers, third party payers, or federal, state, tribal representatives to input, verify, and update records and billing system information according to customer service standards.
• Enters, corrects, and maintains admitting, scheduling, and registration data, including demographics, guarantors, community information, insurance details, unit, department information, and bed assignments.
• Verifies and coordinates with other team members to ensure accuracy and consistency in electronic databases and forms, paperwork, and compliance with federal, state, county, city, tribal, or third-party payer requirements.
• Attends meetings or training sessions to stay updated on new developments and changes.

Requirements

• High school diploma or GED equivalent.
• One (1) year of non-supervisory customer service, registration processing, medical office, or computer database experience.

Qualifications

• Knowledge of customer service concepts and practices.
• Knowledge of multi-line telephone systems operations.
• Knowledge of privacy laws and regulations.
• Knowledge of basic medical terminology and clinic systems.
• Minimum typing speed of 30 words per minute.
• Ability to operate personal computers and various software applications.
• Effective oral and written communication skills.
• Ability to operate office equipment such as copiers and fax machines.
• Ability to establish and maintain cooperative working relationships with other employees.
• Ability to review, research, process, and troubleshoot difficult matters.

Skills

• Customer service knowledge and practice.
• Multi-line telephone system operations.
• Privacy law and regulation knowledge.
• Basic medical terminology and clinic systems knowledge.
• Minimum typing speed of 30 words per minute.
• Personal computer and software application operation skills.
• Oral and written communication skills.
• Office equipment operation skills (copiers, fax machines).
• Establishing and maintaining cooperative working relationships.
• Reviewing, researching, processing, and troubleshooting difficult matters.

Benefits

• Comprehensive Benefits Package including medical, dental, vision, cost-share, and discounted pet insurance.
• Retirement contributions with pre-tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan with up to 5% matching contributions based on employee contributions.
• Paid time off starting immediately, with accruals increasing based on years of service.
• Eleven paid holidays.
• Paid parental leave or miscarriage/stillbirth eligibility after six months of employment.
• Basic short-term and long-term disability premiums, accidental death and dismemberment (AD&D) insurance, and basic life insurance covered 100% by ANTHC.
• Flexible spending accounts for healthcare and dependent care.
• Ancillary cash benefits for accident, hospital indemnity, and critical illness.
• On-site child care facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition discounts for you and your eligible dependents at Alaska Pacific University.
• On-site training courses and professional development opportunities.
• Licenses and certifications reimbursed and occupational insurance for medical staff.
• Emergency travel assistance.
• Education assistance or leave eligibility.
• Discount program for travel, gym memberships, amusement parks, and more.

Pay

$1,000 sign-on bonus available with a one-year commitment.

Schedule

Local to Anchorage, AK with an on-site work schedule.