Registration Coordinator 1, Imaging Services

About the role

The Ohio State University Wexner Medical Center seeks a Registration Coordinator to improve access and service to customers. This position ensures access to physicians and services, coordinates integrated radiology services, and supports data collection.

Responsibilities

• Provide accurate, up-to-date information regarding services and radiology procedures to consumers (physicians and patients).
• Maintain patient demographics and history to support clinical and financial needs.
• Coordinate and satisfy consumer needs via phone calls.
• Solve routine customer problems and communicate with technologists and radiology leadership.
• Facilitate customer interactions using phone software, scheduling software applications, and telecommunication technology.
• Act as a point of contact for patients, clinicians, technologists, and nursing needing assistance with WET READS, Consultations, second opinion reads, and protocols from radiologists within the department.
• Gather pertinent patient information, orders, clinical histories, schedule, and data input for IHIS.

Requirements

• Knowledge of medical terminology.
• Experience in a medical setting.
• Knowledge of IHIS and Microsoft Office.
• Good organizational and communication skills.
• One year experience (1200 hours training) using keyboard and/or word processing equipment.
• One year experience (1200 hours training) in office practices and procedures.
• One year experience (1200 hours course work) in customer service or equivalent combination of education and experience.

Qualifications

• Must meet CSS requirements.

Skills

• Customer service skills.

Benefits

N/A

Pay

N/A

Schedule

N/A