Registration Clerk - PRN

JOB PURPOSE

Registers and pre-registers patients for services as outlined in departmental procedures. Obtains demographic, financial, pre-certification or authorization information. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. Registers patients for outpatient procedures. Builds and maintains a business relationship with clients by providing prompt and accurate service to promote customer loyalty. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.

Essential Functions

• Explains financial policies to patients.
• Collections deductibles, co-insurance and non-covered charges as outlined in departmental procedures.
• Answer all incoming calls regarding patient accounts.
• Research account issues; correct and/or initiate correction of errors.
• Respond to all requests from the Business Office and/or Central Business Office (CBO).
• Correct errors, refer insurance issues to the Business Office and/or CBO, insure correct and timely billing.
• Initiate outgoing telephone contact to receive payment and/or increase cash collection.
• Respond to or forward as needed all non-cash business office correspondence.
• Aid registration and medical records as necessary.
• Prepare standard registration/admission forms for patients or transfer related tasks.
• Provide backup or coverage for other employees within the department as needed.
• Perform other duties as requested.

BEHAVIORAL STANDARDS

• Support the mission, vision, and goals of Avem Health Partners and serve as a role model within the company.
• Exhibit positive customer service behavior in everyday work interactions.
• Exhibit a courteous and respectful attitude to internal workforce and external customers.
• Handle difficult situations in a discreet and professional manner.
• Hold self-accountable for professional practice.
• Participate in performance improvement activities utilizing principles to support and improve departmental goals.
• Demonstrate knowledge of unit goals and is active in committees and projects to achieve these goals.
• Keep current with literature regarding changing practices, interventions and best practices.
• Assume responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements.
• Act as a preceptor as requested.
• Adhere to the Avem Health Partners Code of Conduct and Standards of Behavior.

Physical Requirements

• Constant sitting is required.
• Frequent standing and walking is required.