Registration Clerk - PRN

Job Purpose

Registers and pre-registers patients for services as outlined in departmental procedures. Obtains demographic, financial, pre-certification or authorization information. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. Registers patients for outpatient procedures. Builds and maintains a business relationship with clients by providing prompt and accurate service to promote customer loyalty. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.

Essential Functions

- Explains financial policies to patients. - Collects deductibles, co-insurance and non-covered charges as outlined in departmental procedures. - Answers all incoming calls regarding patient accounts. - Researches account issues; corrects and/or initiates correction of errors. - Responds to or forwards all non-cash business office correspondence. - Assists registration and medical records as necessary. - Prepares standard registration/admission forms for patients or transfer related tasks. - Provide backup or coverage for other employees within the department as needed. - Other duties as requested.

Behavioral Standards

Supports the mission, vision, and goals of Avem Health Partners and serves as a role model within the company. Exhibits positive customer service behavior in everyday work interactions. Demonstrates a courteous and respectful attitude to internal workforce and external customers. Handles difficult situations in a discreet and professional manner. Holds self-accountable for professional practice. Participates in performance improvement activities utilizing principles to support and improve departmental goals. Demonstrates knowledge of unit goals and is active in committees and projects to achieve these goals. Keeps current with literature regarding changing practices, interventions and best practices. Assumes responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements. Acts as a preceptor as requested. Demonstrates excellent work attendance and actively participates in a variety of meetings and training sessions as required. Adheres to the Avem Health Partners Code of Conduct and Standards of Behavior. Complies with established policies and procedures and all health and safety requirements.

Physical Requirements

Constant sitting is required. Frequent standing and walking is required. This job requires visual abilities, auditory abilities, must be intact to perform duties.