Registration Clerk - PRN

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the job posting. Job purpose: Registers and pre-registers patients for services as outlined in departmental procedures. Obtains demographic, financial, pre-certification or authorization information. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. Registers patients for outpatient procedures. Builds and maintains a business relationship with clients by providing prompt and accurate service to promote customer loyalty. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. Essential Functions Include But Not Limited To: list of duties. Behavioral Standards: list of expectations. Education/Qualifications: High School Diploma/GED. (1) One-year scheduling in a medical business office setting. Excellent customer service skills. Knowledge of health insurances and respective regulations. Physical Requirements: constant sitting, frequent standing/walking, visual/auditory abilities. No explicit Pay, Benefits, Schedule info. So we should not include those sections. We need sections: About the role (maybe from job purpose), Responsibilities (essential functions), Requirements (education/qualifications?), Qualifications (maybe same?), Skills (customer service, insurance knowledge), maybe Behavioral Standards could be part of Requirements or Qualifications? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map content accordingly. We need to preserve all substantive information, not invent. We'll create:

About the role

... job purpose paragraph ...

Responsibilities

• ... each essential function ...

Requirements

... maybe physical requirements? Or we could put Education/Qualifications under Qualifications. Let's decide. We have Education/Qualifications: High School Diploma/GED, one-year scheduling in a medical business office setting, excellent customer service skills, knowledge of health insurances and respective regulations. We have Behavioral Standards: many bullet-like statements. We have Physical Requirements. We could split: Qualifications (education, experience), Skills (customer service, insurance knowledge), Requirements (physical requirements). But the instruction says we can use those headings; we need to include only if content exists. Thus:

Qualifications

• High School Diploma or GED
• One-year experience in scheduling within a medical business office setting
• Excellent customer service skills
• Knowledge of health insurance plans and related regulations

Skills

• Customer service
• Communication (incoming/outgoing calls)
• Problem resolution (research account issues, correct errors)
• Ability to coordinate with other departments
• Attention to detail and accuracy

But we must not invent details not in posting. The skills list should be derived from posting. The posting mentions: explains financial policies, collects deductibles, answers calls, researches account issues, corrects errors, responds to requests from Business Office, initiates outgoing calls for payment, responds to non-cash correspondence, assists registration/medical records, prepares forms, provides backup coverage. Also behavioral standards: support mission, positive customer service behavior, courteous attitude, communicate accurately, handle difficult situations discreetly, self-accountable, participate in performance improvement, demonstrate knowledge of unit goals, keep current with literature, seek educational opportunities, act as preceptor, excellent work attendance, participate in meetings/training, adhere to code of conduct, comply with policies. We could include those under Skills or Requirements? Probably better to put Behavioral Standards under a separate section? But not in allowed headings list. Could fold into Qualifications or Skills? The instruction says use those headings; we can also add other headings? It says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples but not exclusive? It says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should map all content to those headings. Thus we need to fit Behavioral Standards somewhere, maybe under Qualifications or Skills. Could be under Qualifications (behavioral expectations). Or we could create a section "Requirements" for physical requirements, and "Qualifications" for education/experience, and "Skills" for behavioral/customer service skills. Let's decide: - About the role: job purpose paragraph. - Responsibilities: essential functions list. - Requirements: physical requirements (constant sitting, frequent standing/walking, visual/auditory abilities). - Qualifications: education/experience (HS diploma/GED, one-year scheduling experience). - Skills: customer service skills, knowledge of health insurance, communication, problem solving, etc. Also behavioral standards could be included here. We must not create Pay/Benefits/Schedule sections. Now we need to ensure we preserve all substantive information. Let's extract all details. Job purpose paragraph: "Registers and pre-registers patients for services as outlined in departmental procedures. Obtains demographic, financial, pre-certification or authorization information. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. Registers patients for outpatient procedures. Builds and maintains a business relationship with clients by providing prompt and accurate service to promote customer loyalty. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires." Essential Functions list (the bullet list after "Essential Functions Include But Not Limited To"): - Explains financial policies to patients. - Collects deductibles, co-insurance and non-covered charges as outlined in departmental procedures. - Answer all incoming calls regarding patient accounts. - Research account issues; correct and/or initiate correction of errors. - Respond to all requests from the Business Office and/or Central Business Office (CBO). - Correct errors, refer insurance issues to the Business Office and/or CBO, insure correct and timely billing. - Initiate outgoing telephone contact to receive payment and/or increase cash collection. - Respond to or forward as needed all non-cash business office correspondence. - Assist registration and medical records as necessary. - Prepare standard registration/admission forms for patients or transfer related tasks. - Provide backup or coverage for other employees within the department as needed. - Other duties as requested. Behavioral Standards list (many sentences). We'll need to capture each as bullet maybe. List: - The individual must support the mission, vision, and goals of Avem Health Partners and serve as a role model within the company. - Exhibit positive customer service behavior in everyday work interactions. - Demonstrate a courteous and respectful attitude to internal workforce and external customers. - Communicate accurately and appropriately. - Handle difficult situations in a discreet and professional manner. - Hold self-accountable for professional practice. - Participate in performance improvement activities utilizing principles to support and improve departmental goals. - Demonstrate knowledge of unit goals and is active in committees and projects to achieve these goals. - Keep current with literature regarding changing practices, interventions and best practices. - Assume responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements. - Act as a preceptor as requested. - Demonstrate excellent work attendance and actively participate in a variety of meetings and training sessions as required. - Adhere to the Avem Health Partners Code of Conduct and Standards of Behavior. - Complies with established policies and procedures and all health and safety requirements. Education/Qualifications: - High School Diploma/GED. - (1) One-year scheduling in a medical business office setting. - Excellent customer service skills. - Knowledge of health insurances and respective regulations. Physical Requirements: - To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. - The requirements listed are representative of the knowledge, skill, and/or ability required. - Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant to be considered. - Constant sitting is required. - Frequent standing and walking is required. - This job requires visual abilities, auditory abilities, must be intact to perform duties. We need to preserve all substantive information; we can condense but not lose meaning. We should not invent. We'll create HTML:

About the role

Registers and pre-registers patients for services as outlined in departmental procedures. Obtains demographic, financial, pre-certification or authorization information. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. Registers patients for outpatient procedures. Builds and maintains a business relationship with clients by providing prompt and accurate service to promote customer loyalty. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.

Responsibilities

• Explains financial policies to patients.
• Collects deductibles, co-insurance and non-covered charges as outlined in departmental procedures.
• Answers all incoming calls regarding patient accounts.
• Researches account issues; corrects and/or initiates correction of errors.
• Responds to all requests from the Business Office and/or Central Business Office (CBO).
• Corrects errors, refers insurance issues to the Business Office and/or CBO, ensures correct and timely billing.
• Initiates outgoing telephone contact to receive payment and/or increase cash collection.
• Responds to or forwards as needed all non-cash business office correspondence.
• Assists registration and medical records as necessary.
• Prepares standard registration/admission forms for patients or transfer related tasks.
• Provides backup or coverage for other employees within the department as needed.
• Performs other duties as requested.

Requirements

Constant sitting is required. Frequent standing and walking is required. This job requires visual and auditory abilities to perform duties. Reasonable accommodation may be made for individuals with disabilities upon request.

Qualifications

• High School Diploma or GED.
• One year of scheduling experience in a medical business office setting.

Skills

• Excellent customer service skills.
• Knowledge of health insurance plans and related regulations.
• Ability to explain financial policies to patients.
• Proficiency in collecting deductibles, co-insurance, and non-covered charges.
• Handling incoming and outgoing telephone calls regarding patient accounts and payments.
• Researching account issues and correcting errors.
• Responding to requests from the Business Office/CBO.
• Managing non-cash business office correspondence.
• Assisting with registration and medical records tasks.
• Preparing standard registration/admission forms.
• Providing backup coverage for department staff.
• Demonstrating positive customer service behavior, courteous and respectful attitude.
• Communicating accurately and appropriately.
• Handling difficult situations discreetly and professionally.
• Holding self-accountable for professional practice.
• Participating in performance improvement activities and departmental goals.
• Staying current with literature on changing practices, interventions, and best practices.
• Seeking educational and professional opportunities for growth and meeting mandatory education requirements.
• Acting as a preceptor when requested.