Registration Clerk

About the role

The Surgical Institute of Reading (SIR) seeks a full‑time Registration Clerk to provide comprehensive cross‑functional administrative support across Business Office functions, including registration, medical records, chart preparation, scanning, collections, and pre‑admission testing (PAT). The role supports both SIR and its affiliated Hospital Outpatient Department, floating between locations as needed to ensure continuity of operations.

Responsibilities

• Patient Access / Registration Support: Register patients per policy, verify demographics, insurance, and procedure information; collect co‑payments and confirm financial responsibility; greet visitors, manage front‑desk flow, and maintain waiting areas; answer and route telephone calls professionally; communicate patient status updates to families and staff within defined guidelines.
• Medical Records & Chart Management: Maintain, organize, and audit medical records for accuracy; prepare pre‑operative charts and ensure required documentation is complete; pull, file, and distribute charts for physicians and clinical staff; send delinquency notices and monitor chart completion; coordinate acquisition and filing of diagnostic and operative reports.
• Scanning & Document Management: Scan post‑operative and other documentation into the EHR accurately and timely; verify patient identifiers and document completeness prior to scanning; index and file scanned documents appropriately; identify and escalate documentation discrepancies.
• Patient Financial Services Support: Communicate with patients regarding balances and payment arrangements; conduct insurance eligibility verification and routine claim follow‑up inquiries; maintain accurate documentation of patient financial interactions.
• Pre‑Admission Testing (PAT) Administrative Support: Provide administrative support to PAT and Pre‑Call workflows, coordinating patient information and documentation; facilitate inter‑departmental communication to ensure continuity of care; identify missing or incomplete information and escalate to clinical staff; support scheduling coordination and documentation readiness as directed.
• General Float Responsibilities: Cross‑train to support multiple business office and administrative functions; provide coverage for staffing gaps, PTO, and workload fluctuations; assist with general clerical duties, front‑office support, and inter‑departmental coordination; maintain strict HIPAA confidentiality; demonstrate flexibility and willingness to assist across departments.

Qualifications

• High School Diploma or GED (required).
• Previous healthcare experience (required).
• Strong communication and customer service skills.
• Ability to manage multiple priorities and adapt to changing workflows.
• Cooperative work attitude toward co‑workers, management, patients, visitors, and physicians.
• Flexibility with hours; ability to work independently and as part of a team.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Paid time off (vacation & sick leave) – starting at 15 days per year.
• 401(k) retirement plan.
• Paid holidays.
• Health savings accounts and flexible spending accounts for healthcare & dependents.
• Employee Assistance Program and employee discount program.
• Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder & childcare, AD&D, auto & home insurance.