Registration Clerk

About the role

Park DuValle Community Health Center is seeking a Registration Clerk to serve as the first point of contact for our patients. This role is responsible for creating a welcoming experience while ensuring accurate patient registration, insurance verification, scheduling, payment collection, and record management. The ideal candidate is professional, compassionate, detail-oriented, and committed to delivering exceptional customer service in a healthcare setting.

Key Responsibilities

• Welcome patients and assist with the registration and check-in process.
• Collect, verify, and update demographic, insurance, and other required patient information.
• Collect, process, and accurately post patient payments to patient accounts.
• Accurately enter patient information into the Electronic Health Record (EHR) system.
• Verify insurance eligibility and assist patients with questions regarding coverage and registration requirements.
• Schedule appointments and help manage patient flow to support efficient clinic operations.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Communicate effectively with providers, clinical staff, and other departments to coordinate patient care.
• Address patient inquiries and resolve registration, scheduling, or billing-related concerns.
• Maintain a clean, organized, and professional reception area.
• Perform other administrative duties as assigned.

Requirements

• High school diploma or GED; coursework or training in healthcare administration is a plus.
• Previous experience in a medical office, healthcare setting, or customer service role.
• Strong attention to detail and accuracy in data entry.
• Excellent verbal and written communication skills.
• Proficiency with computers, Microsoft Office, and electronic medical record systems.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Strong problem-solving skills and a professional, patient-centered approach.
• Ability to handle sensitive information with discretion and confidentiality.

Why Join PDCHC?

At Park DuValle Community Health Center, our mission is to provide high-quality, accessible healthcare to the communities we serve. As a member of our team, you'll work in a collaborative and supportive environment where your contributions help improve the patient experience and make a meaningful impact every day.