Registration Clerk

Responsibilities

• Accurately collect and maintain required demographic and insurance data, including required signatures during scheduling and registration.
• Verify insurance benefits for urgent care services.
• Collect co-pay or deposit due prior to services and/or initiate payment options per office guidelines.
• Post all payments received and balance cash drawer with all payments posted and received; prepare reports as assigned.
• Scan documents to patient’s account and/or medical record accurately and in a timely manner.
• Greet patients, answer the telephone, take messages, relay messages, and direct communication to the appropriate person in an appropriate manner.
• Contribute to positive customer relations by providing excellent customer service, ensuring a prompt, easy, and friendly registration process to promote patient satisfaction.
• Open the clinic at the beginning of the day and close the clinic at the end of the day.
• Contribute directly to the measurement of days in accounts receivable and percentage of bad debt.
• Assist in maintaining medical records and process requests for medical records according to HIPAA guidelines.
• Display enthusiasm, interest for work, and a willingness to expand professional knowledge base.
• Retain and perform routine changes in patient account processes; keep abreast of insurance updates or requirements.
• Demonstrate knowledge of departmental responsibilities during emergent alarms and maintain awareness of departmental manuals.
• Perform other duties as assigned.

Knowledge, Skills And Abilities

• Ability to read, spell, and write clearly.
• Accurate typing, filing, and calculating skills.
• Skills in performing Excel and Word functions.
• Communication and computer skills.
• Oriented to and able to maintain competence in working with patients across the following age categories: Infant, Pediatric, Adolescent, Adult, and Geriatric.
• Basic understanding of medical terms.

Physical Demands

• May require constant sitting.
• Requires occasional standing and walking.
• Occasionally lifts and carries up to 35 lbs.
• May require pushing and pulling up to 35 lbs.
• Requires correct hearing and vision within normal range.
• Requires working under stressful conditions.
• Some exposure to communicable diseases and hazardous materials is likely.
• Requires occasional bending, twisting, climbing, balancing, stooping, and kneeling.
• Occasional reaching and overhead work are required.
• Requires occasional grasping.
• Ability to distinguish letters or symbols.
• Ability to use office equipment such as computer terminal (PC), typewriter, telephone, copier, and fax machine.

Working Conditions

• Includes working evenings, weekends, and holidays, with potential for occasional varied shifts.