Registration Auditor I (Onsite: Chicago IL)

About the role

Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another through innovative Vehicle-to-Government (V2Gov) technology. Our platform manages titling and registration transactions in all 50 states, reimagining how drivers, businesses, and governments interact with vehicles. Auditors provide document handling support and verify received paperwork according to established DMV policies and internal operation procedures, ensuring efficiency and compliance with state titling and registration requirements.

Responsibilities

• Adhere to all Interstate Standard Operating Procedures to support audit efficiency and the strategic vision of Vitu.
• Assist the National Registration team in reviewing title work within the timeline set by the Vitu service-level agreement.
• Audit title work against DMV policies, providing notice to customers and state agencies as set forth by company procedures.
• Provide customer support to clients by offering feedback and resolutions while utilizing the Vitu communication platform.
• Work closely with the Vitu Office Manager to review key performance indicators.
• Identify areas of process improvement to ensure customer satisfaction.

Requirements

• Dealership or DMV experience (preferred).
• Proficiency in Microsoft Word, Excel, Outlook, Google Suites, or equivalent.
• Excellent computer skills (Mac or PC).
• Strong professional written and verbal communication skills.
• Ability to work independently as well as on a team.
• Strong attention to detail.
• Time management and multitasking ability.
• High school diploma or equivalent.

Pay

The hourly rate range for this position is $19.00 - $21.00. The final pay will be determined by factors including location, education, experience, training, and skills.

Benefits

• Healthcare coverage for you and your family (Medical, Dental & Vision).
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA).
• Generous PTO.
• Pet Insurance.
• Retirement Planning.
• ID Theft Insurance.
• Life and Disability Insurance.
• Commuter Benefits.
• Accident & Hospital, Critical Illness Insurance.
• Tuition Reimbursement.