REGISTRATION

About the role

The Registration clerk is responsible for obtaining accurate patient demographic and financial information for registration and claim reimbursement. The Registration personnel will assist the RNs and Physicians with all tasks delegated and within their scope of practice. Within Registration's professional practice, they are responsible for maintaining quality cost effectiveness, guest relations, and explaining the admissions process accurately to the customer.

Qualifications

• Minimum Education: High School Diploma/G.E.D. with minimum 1 year experience
• Minimum 1 year experience
• Current BLS certification
• Strong communication skills in both oral and written format
• Must be flexible and service-oriented
• Problem-solving abilities with the ability to intervene immediately and awareness of changing conditions that may require additional assistance

Responsibilities

• Excellent customer service skills
• Excellent computer skills
• Ability to multi-task and maintain a positive attitude in very challenging situations
• Typing minimum 45 WPM
• Courtesy and respect for every staff member
• Working knowledge of banking and cash handling requirements
• Maintains accurate patient log for all patients seen in the Emergency Department
• Maintains the facility in clean working order in accordance with OSHA and reports any equipment failure or deficiencies to the Nurse Manager
• Reviews company emails throughout every shift as the primary means of communication
• Accurately documents any incidents and reports them to the Nurse Manager and Physician on duty
• Monitors supply needs for Registration and notifies Lead Registration when necessary
• May be required to work holidays and weekends as needed

Working conditions

• Performs duties in a fast-paced emergency room
• Must be able to lift and/or move using proper body mechanics and agree to ask for assistance if required
• Frequently required to stand, walk, and sit; occasionally required to stoop, kneel, crouch, or crawl
• Must submit to random drug screenings