Registration and Scheduler

Western Michigan University Homer Stryker M.D. School of Medicine is searching for a Registration/Scheduler.

Pay

• Registration/Scheduler I: $15.90 – $18.55/hour (dependent upon years of equivalent and relevant experience)
• Registration/Scheduler II: $17.45 – $20.35/hour (1–2 years healthcare, customer service, and call center experience required)
• Registration/Scheduler III: $19.65 – $22.90/hour (healthcare, customer service, call center, insurance verification, and billing experience required)

Schedule

• No nights, no weekends (occasional overtime on weekends or evenings for time-sensitive projects)

Benefits

• Wellness reimbursement
• Continuing education and tuition reimbursement
• Employer-funded retirement plan
• Two medical plan options: PPO and High Deductible Health Plan (HDHP) with employer HSA contribution
• Flexible work solutions based on position and department
• Up to four weeks of PTO accrual beginning in year one
• Paid holidays
• Paid volunteer time
• Paid preferred holiday

Responsibilities

• Verifying insurance in the EMR and/or appropriate websites and correcting any errors with coverage
• Creating and printing Good Faith Estimates for self-pay and non-participating insurances
• Backing up the CST to print MCIRs for next-day patients
• Willingness to work at all locations if needed to maintain staffing levels
• Pre-registration for upcoming appointments by calling patients to collect all correct information
• Managing all assigned work-queues and in-basket requests
• Answering and directing department phone calls
• Scheduling and rescheduling clinic appointments
• Entering patient demographic and insurance information into the EMR system
• Verifying eligibility of managed care patients and collecting copays
• Ensuring appropriate paperwork is provided to patients at check-in based on provider requirements
• Sorting and distributing department mail
• Providing information to patients regarding billing processes and procedures
• Entry of patient concerns, refill requests, and routing to appropriate clinic in-basket
• Managing patient portal requests
• Monitoring office supplies and reordering items as needed
• Acquiring knowledge for new technology and policy/procedure revisions
• All other duties as assigned

Requirements

• Registration/Scheduler I: Healthcare setting and customer service experience preferred
• Registration/Scheduler II: 1–2 years of healthcare, customer service, and call center experience
• Registration/Scheduler III: Healthcare, customer service, call center, insurance verification, and billing experience