Registrar - Wound Care Center General - FT - Day

Full time, first shift (days, less than 12 hours per shift), 40 hours per week. Non-exempt position.

About the role

Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming manner focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.

Responsibilities

• Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
• Complete check-in and admission functions based on service area verifying patient identity.
• Complete financial discussions including providing patient estimates and payment collections.
• Collect patient copays and prior balances as appropriate.
• Assist patients in completing required documentation and database entry based on service area.
• Schedule follow-up appointments as appropriate.
• Provide and explain all required handouts as appropriate.
• Complete basic real-time eligibility insurance validation.
• Assist with department-specific duties such as referrals, RiteFax, and answering phones as needed.
• Complete various clerical and office duties as required based on service area.
• Comply with laws and regulations including maintaining patient confidentiality.
• Correct account and visit edits in a timely manner.
• Perform all other duties as assigned.
• Comply with all policies, standards, mandatory training, and requirements of Stormont Vail.

Requirements

• High School Diploma / GED (Required)
• 1 year experience in customer service (Required)

Skills

• Knowledge of Patient Rights, HIPAA, and Medicare Secondary Payer guidelines (Preferred proficiency)
• Ability to identify complex problems, review related information, evaluate options, and implement appropriate solutions (Preferred proficiency)
• Knowledge of basic medical terminology (Preferred proficiency)

Travel

There is no planned travel associated with this position. However, on occasion, there may be a need to cover for an unplanned vacancy at a different clinic (up to 10%).

Physical Demands

• Balancing: Occasionally (1-3 hours)
• Carrying: Occasionally (1-3 hours)
• Climbing (Ladders): Rarely (less than 1 hour)
• Climbing (Stairs): Rarely (less than 1 hour)
• Crawling: Rarely (less than 1 hour)
• Crouching: Rarely (less than 1 hour)
• Driving (Automatic): Rarely (less than 1 hour)
• Eye/Hand/Foot Coordination: Frequently (3-5 hours)
• Feeling: Frequently (3-5 hours)
• Grasping (Fine Motor): Frequently (3-5 hours)
• Grasping (Gross Hand): Occasionally (1-3 hours)
• Handling: Occasionally (1-3 hours)
• Hearing: Frequently (3-5 hours)
• Kneeling: Rarely (less than 1 hour)
• Lifting: Occasionally (1-3 hours, up to 25 lbs)
• Operate Foot Controls: Rarely (less than 1 hour)
• Pulling: Frequently (3-5 hours, up to 25 lbs)
• Pushing: Frequently (3-5 hours, up to 25 lbs)
• Reaching (Forward): Occasionally (1-3 hours, up to 25 lbs)
• Reaching (Overhead): Occasionally (1-3 hours, up to 25 lbs)
• Repetitive Motions: Frequently (3-5 hours)
• Sitting: Frequently (3-5 hours)
• Standing: Frequently (3-5 hours)
• Stooping: Rarely (less than 1 hour)
• Talking: Frequently (3-5 hours)
• Walking: Continuously (greater than 5 hours)

Pulling, pushing, sitting, and walking frequency will vary based on service areas.

Working Conditions

• Burn: Rarely (less than 1 hour)
• Combative Patients: Occasionally (1-3 hours)
• Dusts: Rarely (less than 1 hour)
• Extreme Temperatures: Rarely (less than 1 hour)
• Infectious Diseases: Occasionally (1-3 hours)
• Noise/Sounds: Occasionally (1-3 hours)
• Radiant Energy: Rarely (less than 1 hour)
• Risk of Exposure to Blood and Body Fluids: Rarely (less than 1 hour)
• Risk of Exposure to Hazardous Drugs: Rarely (less than 1 hour)
• Hazards (other): Rarely (less than 1 hour)
• Wet and/or Humid: Rarely (less than 1 hour)