ER Registrar - FT Days

About the role

Full-time ER Registrar position supporting the Emergency Room Registration department at Mountain View Regional Medical Center, 4311 E Lohman Ave, Las Cruces, NM. Day shift schedule to be determined; rotation of weekends and holidays as needed.

Responsibilities

• Greet patients and families in a professional and compassionate manner, ensuring a positive first impression.
• Register patients for emergency services, obtaining all required personal, insurance, and medical information.
• Verify patient identification and insurance details, making necessary updates to patient records as needed.
• Obtain patient’s or appropriate family members’ signature on all necessary consent authorization forms, explaining each consent prior to signing.
• Verify insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes.
• Collect patient co-pays or deductibles when applicable and inform patients of financial obligations.
• Assist patients with understanding insurance requirements and help resolve insurance-related questions.
• Document on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms, and have nursing sign off if the patient is unable to sign.
• Verify insurance and identify the proper insurance plan codes to ensure accurate and prompt payment.
• Compile the necessary paperwork to ensure quick retrieval and processing of the patient’s visit.
• Place an armband on each patient before the patient leaves the department to ensure proper identification throughout their stay.
• Notify department or physicians of the patient’s arrival; follow up with the physician or ancillary department if the patient is left waiting for an extended period of time.
• Maintain communication with key personnel during emergency codes and alert the facility when emergency plans are in place.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration preferred.
• 0–2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0–2 years of experience in customer service preferred.

Knowledge, Skills and Abilities

• Strong communication and customer service skills.
• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention to detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families, and healthcare teams.
• Ability to remain calm and professional in high-stress or emergency situations.

Benefits

• Medical, dental, vision, and life insurance.
• Generous paid time off (PTO).
• Extended illness bank (EIB).
• Matching 401(k).
• Opportunities for career advancement.
• Rewards & recognition programs.
• Exclusive discounts and perks.