Registrar Rehab

Full-time position supporting the Rehab clinic at 4949 Coolidge Hwy. Mandatory onsite training for the first two weeks, 7:30 a.m. to 4 p.m.

About the role

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 ensures a smooth, timely registration and admission process. Responsibilities include obtaining accurate demographic, clinical, and insurance data; collecting co-pays, deductibles, and balances; performing initial financial screening for self-pay and out-of-network patients; and referring them to Financial Advisors as needed. The role focuses on providing optimal customer satisfaction, reception, and patient wayfinding.

Responsibilities

• Greet customers promptly with a warm and friendly reception.
• Direct patients to appropriate settings, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy at all times, adhering to department standards.
• Register and admit patients via EPIC (Electronic Medical Record), collecting and documenting all required demographic and financial information.
• Accurately perform registration and financial functions, including:
  • Thorough interviewing techniques to ensure accurate and timely documentation.
  • Obtaining appropriate forms and scanning them into the medical record per protocol.
  • Scrutinizing patient insurance(s) and selecting the correct plan in EPIC.
  • Applying recurring visit processing according to protocol.
  • Facilitating use of electronic registration tools (e.g., Kiosks) where available.
• Verify patient information with third-party payers, collect insurance referrals, and document them in EPIC.
• Communicate with patients and physicians regarding authorization and referral requirements.
• Obtain financial responsibility forms or completed electronic forms from patients as necessary.
• Review, obtain, and witness hospital consent forms and Notice of Privacy Practices with patients/families.
• Screen outpatient visits for medical necessity and provide cost estimates.
• Collect and document Advance Directive information, educating patients as needed.
• Collect and document Medicare Questionnaire information, issue Medicare Inpatient Letter and Medicare Off-site Notifications as required.
• Scan appropriate documents and manage responsibilities within Compliance guidelines.
• Screen self-pay and out-of-network patients using EPIC tools, referring to Financial Advisors as appropriate.
• Initiate payment plans, obtain payments, and explain funding programs and cash payment plans or discounts.
• Incorporate point-of-service (POS) collection processes into daily functions.
• Issue receipts and complete cash balance sheets where appropriate, utilizing audits and controls to manage cash accurately.
• Transcribe written physician orders, communicating with physician/office staff to clarify as needed.
• Determine and document ICD-10 codes, perform medical necessity checks, and issue ABNs for Medicare primary outpatients (excluding lab-only outpatients).
• Affix wristbands to patients and prepare patient charts.
• Manage and prepare miscellaneous reports, schedules, and paperwork, maintaining inventory of supplies.
• Facilitate scheduling for ancillary testing in identified areas.
• Mark duplicate Medical Records for merge, utilizing system resources and contacting patients if necessary.
• Act as a preceptor to newer staff members as needed.
• Maintain or exceed department-specific productivity standards, collection targets, and quality audit scores.
• Provide excellent service to clinical departments, physicians, and downstream users of registration services.
• Contribute to process improvement activities to support efficient patient and process flow.
• Perform clerical duties such as typing, filing, mailing, calling patients, copying, faxing, and processing payments.
• Maintain or exceed Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Remain compliant with regular TB testing and flu vaccination per hospital requirements.

Requirements

• High School Diploma or equivalent.
• 1 year of relevant experience in a customer service role or healthcare industry.
• Must be 18 years of age to co-sign legal documents (e.g., hospital consent forms).
• Proficient in medical terminology and typing (30 words/min).

Preferred Qualifications

• Experience with Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility Systems, and third-party payer verification websites.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized healthcare to patients, members, and communities. Corewell Health is committed to cultivating and investing in its team members, fostering a collaborative and innovative environment. The organization is nationally recognized for its ambitious vision of continued advancement and excellence.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Schedule

• Full-time, Monday to Thursday, 10-hour shifts.
• Shift options: 7:30 a.m. to 6 p.m. OR 8 a.m. to 6:30 p.m.
• Weekly scheduled hours: 40.