Outpatient Rehabilitation Patient Account Registrar

Department: Physical Therapy • Employment Type: Per Diem (PD/PRN) • Location: Providence Medical Center – Kansas City, KS

About the role

The Outpatient Patient Account Registrar delivers exceptional customer service to patients and visitors by accurately processing outpatient registrations, verifying insurance, and providing financial counseling. This role is crucial to ensuring positive patient experiences and smooth operational flow within the healthcare setting.

Responsibilities

• Efficiently complete patient registration and admission processes in compliance with organization policies.
• Gather, verify, and record patient demographic and insurance information with precision.
• Verify insurance coverage and obtain necessary authorizations.
• Communicate with insurance companies to confirm patient benefits and coverage limitations.
• Discuss payment plans, co-pays, and out-of-pocket expenses with patients.
• Provide cost estimates for outpatient services and address any billing inquiries.
• Deliver friendly, professional service, attending to patients' needs promptly.
• Handle patient inquiries and resolve issues efficiently.
• Work closely with clinical staff to support patient care activities.
• Coordinate with billing and financial departments to resolve account discrepancies.

Qualifications

• Previous hospital experience as an admissions representative preferred.
• Knowledge of medical terminology preferred.
• Effective written and verbal communication skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer service experience required.
• High School Graduate or GED Equivalent (required for all new hires effective 4/1/14).

Benefits

Full benefits available. For details, visit Prime Healthcare Benefits.