Registrar Lead

About the role

The Lead Registrar serves as a primary resource and department trainer for the Patient Access staff and leadership. This role provides key customer service and financial services to ensure demographic and insurance accuracy during a patient’s registration encounter.

Responsibilities

• Serves as a Patient Access Department subject matter expert and resource for managers and the Patient Access Director; works with leadership to resolve daily personnel and staffing concerns.
• Manages registrations for patients for various hospital services; meets patient access scorecard standards by registering patients in ≤10 minutes maintaining a wait time of ≤10 minutes, when applicable (ED registration wait times exempt).
• Interviews and accurately collects patient information and demographics for various hospital services; meets patient access scorecard productivity standards by meeting accuracy rate as defined in annual goals and ensuring accuracy in medical record selection.
• Uses knowledge to verify, review, and coordinate insurance benefits in the patient management system on behalf of patients; meets Patient Access Scorecard expectations and insurance verification rate.
• Manages payments pre and point of service, conducts cash receipting, and posts payments; point of service collection expectations as per the goals defined on the patient access scorecard.
• Affords assistance to patients with financial clearance of accounts by communicating financial responsibility through estimates, providing referrals to financial counselors, or other third-party resources for state or government insurance screening.
• Performs daily review of accounts, authorizations, and identifies high risk admissions/registrations, obtains necessary authorizations and notifications of admissions for patients; meets patient access scorecard standards by reducing denial rates.
• Affords assistance in training of new staff as well as shares department knowledge and provides assistive training with teammates.
• Manages scanning for patient medical record using appropriate identifiers as required to reduce duplicating a patient medical record.
• Reviews, manages, and monitors patient accounts in order to meet Patient Access Scorecard standards of productivity.
• Compiles, reviews, and manages weekly and monthly electronic reports an assigned by manager; makes financial edits preventing billing of accounts, corrects addresses or other demographic data for patients, or manages errors for other staff to successfully clear accounts.
• Provides courteous service to all internal and external stakeholders (patients, patient families, teammates, other department staff, etc.) by resolving stakeholder problems, responding to inquiries, and timely follow-up to develop and strengthen customer relationships.
• Complies with governmental regulations about healthcare, billing, the Health Insurance Portability and Accountability Act (HIPAA) as well as departmental policies and procedures.
• Demonstrates general knowledge ICD coding requirements and other billing rules.
• Promotes continuous process and quality improvement processes by sharing and providing ideas/solutions/workflow recommendations to teammates and supervisors; maintains educational requirement and participates in new learning activities.
• Explores learning opportunities for professional development and growth of self, patient access department, and CRMC by participating in professional organizations (i.e. National Association of Healthcare Access Management – NAHAM, Healthcare Financial Management Association – HFMA).
• Participates in interdepartmental committees, projects, and patient access initiatives.
• Demonstrates an awareness of appropriate confidentiality rules and regulations and acts accordingly.
• Actively participates in service recovery and customer service activities to ensure a superior customer contact.

Qualifications

• An understanding of financial and insurance information.
• Demonstrate leadership skills and teamwork through diversity and inclusion.
• Accurate data entry skills and ability to use basic computer hardware.
• Experience using multiple software/computer applications at the same time.

Preferred Qualifications

• Minimum 2 years Epic experience required.
• Candidate must possess or attain a certification of Revenue Cycle Certified Representative Master (RCCP-M) within 36 months of employment.