Registrar I

Essential Duties And Responsibilities

• Manages registrations for patients for various hospital services; meets Patient Access scorecard standards by registering patients in ≤ 10 minutes and maintaining a wait time of ≤ 10 minutes, when applicable (ED registration wait times exempt).
• Interviews and accurately collects patient information and demographics for various hospital services; meets Patient Access scorecard standards by meeting accuracy rate as defined in annual goals and ensuring accuracy in medical record selection.
• Uses knowledge to verify, review, and coordinate benefits on behalf of patients; meets Patient Access Scorecard expectations for insurance verification rate.
• Manages payments at point of service, conducts cash receipting, and posts payments; point-of-service collection expectations are on the Patient Access Scorecard.
• Affords assistance to patients with financial clearance of accounts by communicating financial responsibility through estimates, setting up payment plans, and/or providing referrals to financial counselors.
• Manages accounts to meet Patient Access Scorecard standards of productivity.
• Manages scanning for the patient medical record as required.
• Provides courteous service to all stakeholders (patients, patient families, teammates, and other department staff) by resolving stakeholder problems, responding to inquiries, and following up in order to develop and strengthen customer relationships and maintain effective interdepartmental communication.

Education And Experience

• Minimum Required Education: High School Diploma or equivalent.
• PREFERRED EDUCATION: Knowledge of medical terminology, ICD, and insurance.
• Experience: Customer service experience in a retail setting or other healthcare/medical office environment. Customer service knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Accurate data entry skills and ability to use basic computer hardware. Experience working in a Windows environment or using multiple software/computer applications simultaneously.