Registrar

About the Role

Under general supervision, performs various clerical duties to ensure accurate patient registration. Interviews patient/representative to obtain data, complete forms, and enter information into patient registration, billing, and EMR systems. Answers phones in a timely and professional manner. Serves as one of the first points of contact to patients, their families/representatives, outside agencies, and referrers, delivering a high level of customer service. Collaborates with other Sheppard Pratt departments in a collegial manner that promotes coordination.

Responsibilities

• Interview patients/representatives to obtain and enter data into registration, billing, and EMR systems.
• Answer phones professionally and in a timely manner.
• Provide high-level customer service as a first point of contact for patients, families, agencies, and referrers.
• Collaborate with other departments to ensure coordination.
• Operate photocopier and computer for data entry and retrieval.
• Communicate effectively with patients, families, staff, and referral sources, even under stressful circumstances.
• Gather and analyze data, maintain records and files, and handle routine administrative tasks.
• Manage priorities and enter patient data accurately into computer systems.
• Perform sedentary work with occasional standing and walking for photocopying, filing, and errands.

Requirements

• High school education or equivalent.
• One to two years of experience in customer service, admitting registrar, or related role.
• Strong oral and written communication skills.
• Ability to enter and retrieve data using a computer.
• Substantial interpersonal skills to communicate effectively under stressful circumstances.
• Analytical ability to gather data, maintain records, and handle routine administrative tasks.

Benefits

• Comprehensive tuition reimbursement program for ongoing education and licensure/certification preparation.
• Comprehensive medical, dental, and vision benefits for eligible positions.
• 403b retirement match.
• Generous paid-time-off for eligible positions.
• Complimentary Employee Assistance Program (EAP).
• Generous mileage reimbursement program.

Pay

Pay range for this position is $18.50 minimum to $24.09 maximum. Pay is determined by years and level of related experience.

Schedule

Per Diem/As Needed. In-person at the Baltimore/Washington campus.