Registrar

About the role

Raleigh General Hospital is seeking a Registrar to join our team. This position plays a crucial role in ensuring accurate patient information is gathered and verified.

Responsibilities

• Gather and verify patient account information, insurance coverage, and ensure accurate entry of demographic, billing, and clinical data, including assigning medical record numbers.
• Distribute and explain forms, obtain necessary signatures, and meet with patients or caregivers to exchange essential information.
• Communicate with physician offices, nursing units, and other personnel to coordinate admissions and determine placement.
• Verify insurance benefits, obtain precertifications/authorizations, and process payments or refer to financial counselors as needed.
• Provide excellent customer service, addressing patient questions and concerns while maintaining professionalism and confidentiality.
• Utilize electronic health record (EHR) and registration software efficiently to manage data and support documentation compliance.
• Collaborate with departments and resolve registration issues to facilitate smooth patient admissions and ensure adherence to hospital policies and regulatory requirements.

Requirements

• A high school diploma or equivalent required.
• Three years of directly related experience may be substituted for the required education.
• Previous computer experience required, including familiarity with electronic health records (EHR) or registration systems.
• Strong critical thinking skills, decisive judgment, and ability to work independently with minimal supervision.
• Excellent customer service skills, with the ability to interact professionally with patients, families, and staff.
• Ability to work effectively in a high-volume, fast-paced, and sometimes stressful environment.
• Knowledge of medical terminology and hospital procedures; billing or collections experience strongly preferred.
• Detail-oriented, organized, and able to maintain accuracy while managing multiple tasks simultaneously.

Qualifications

• High school diploma or equivalent required.
• Three years of directly related experience may be substituted for the required education.

Skills

• Computer proficiency, including familiarity with electronic health records (EHR) or registration systems.
• Strong critical thinking and decision-making skills.
• Excellent customer service skills.
• Ability to work independently and in a high-pressure environment.
• Knowledge of medical terminology and hospital procedures.
• Experience with billing or collections processes.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial protection and PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off.
• Professional development: Higher education and certification tuition assistance, loan assistance, and 401(k) retirement package and company match.
• Employee well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs).

Pay

The pay for this position is competitive and commensurate with experience.

Schedule

This position offers full-time, rotating shifts.