Registered Veterinary Technician Shift Lead

About the role

This posting will remain open for a minimum of two weeks from the position posted date. We are hiring for the following location: Parker, CO. The pay range for this role is $25.89 - $37.40/hour.

Role Responsibilities

• Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care and pet health needs.
• Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Provide professional, efficient and exceptional service at all times.
• Perform or prepare procedures that do not require veterinarian assistance, complete preparatory work for other procedures, and monitor hospitalized or surgical pets.
• Audience approval from supervising veterinarian, perform veterinary technician appointments.
• Complete required documentation, enter all pet information and history in the computer, utilize proper collars and tags for identification, and ensure prompt service.
• Sell retail products and schedule future appointments.
• Maintain accurate balances and utilize proper opening and closing procedures.
• Communicate with the other associates to maintain the flow of patients.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Utilize safe restraining techniques, follow standard protocols, and maintain clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Train and mentor new paraprofessional associates.
• Quality check medical records, go home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients.
• Utilize technical skills to the fullest, within state practice acts regarding the duties of credentialed veterinary technicians.
• Conduct administrative functions as necessary.

Leadership Responsibilities

• Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients.
• Support Practice Manager in hospital labor management.
• May assist Practice Manager in the selection, training, and day-to-day supervision of the paraprofessional team.
• Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
• Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board.
• Identify potential “bottlenecks” and formulate solutions to remove barriers in medical operations that would impede the doctors in providing world class preventive care and client service.
• Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions.
• Address broken equipment issues and assist in inventory management.

Qualifications

• Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT).
• PREFERRED: Associate’s or Bachelor’s degree from an AVMA accredited veterinary technology program.

Skills

• Strong communication skills.
• Ability to work independently and as part of a team.
• Attention to detail.
• Positive attitude and customer service orientation.
• Ability to handle stressful situations calmly and effectively.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth).
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance (for Eligible Positions).
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts.