Registered Operations Leader

About WhiteCrow: We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us understand and penetrate specialist markets at a global level. Our service also complements our clients’ in-house talent acquisition teams.

About our client: A well-established financial services firm with over a century of experience in investment advice, asset management, and insurance, supported by a large network of financial advisors serving diverse client needs. They have a strong global presence, with offices across regions. Any third-party content referenced is for general information only and is not endorsed or guaranteed. Investment decisions should be made in consultation with a financial advisor, as all investments carry risks, including potential loss of principal.

Responsibilities

• Manage activities that support business results, revenue growth, client experience, and efficiencies in practice.
• Manage resources to achieve business results, including revenue and client acquisition targets.
• Partner with Branch Manager to ensure advisor business plans are completed and marketing events are tracked and measured.
• Assist advisors in servicing clients, including preparing financial plans, conducting investment research, and completing trades and transactions.
• Prepare and summarize client meetings by scheduling and confirming meetings, crafting an agenda and summary, escorting clients to advisors' offices, and providing follow-up.
• Prepare and ensure new business paperwork processes are successfully filled out.
• Provide general administrative duties such as answering phones, processing reports, preparing correspondence, setting up files, etc.
• Build, manage, track, and analyze reports and branch vitals.
• Review advisor expense reports, branch P & L, budgeting, reporting/correcting errors, and identify and implement expense reduction opportunities.
• Partner with Registered Principal to ensure compliance support is established and training needs are met.
• Lead real estate and facilities initiatives.
• Lead, coach, mentor, and provide performance management for direct reports.
• Partner with Senior Operations Leader and Regional Director of Operations to determine staffing needs; request, hire, and allocate staff.
• Conduct 1:1s with staff.

Requirements

• Bachelor’s degree or equivalent.
• 5–7 years of relevant experience.
• Previous successful supervisory experience, including knowledge of HR policies and labor laws.
• Excellent written and verbal communication skills; demonstrated ability to motivate team members to deliver results.
• Ability to manage multiple priorities in a fast-paced environment with little or no supervision and strong organizational/time management skills.
• Able to communicate with all levels within the organization.
• Detail-oriented, with strong math and analytical skills.
• Good organization and time management skills.
• Process-oriented and able to work with a team.
• Proficient with standard business software applications.