Registered Nurse - Service Center, Surgery

Employment Type: Part time

About the Role

Provides professional nursing care for patients following established standards and practices, which can include triage (telephone and walk-in visits), and care needs that transpire between office visits. The position ensures timely access to appropriate services, reduces care fragmentation, and promotes optimal health outcomes and patient safety. Demonstrates professional clinical leadership and oversight within the scope of the RN role.

Responsibilities

• Efficiently triage patient needs via telephone and during visits to ensure appropriate timely access to the appropriate level of care, reducing avoidable emergency department visits and readmissions according to IHA's Policies and Protocols.
• Conduct post-discharge calls for patients experiencing a transition of care for identified populations.
• Document clinical findings in a clear, concise, and timely manner according to IHA Policy.
• Utilize critical thinking skills within the scope of licensure to appropriately assess patient needs and involve providers as appropriate.
• Enter orders (medication, laboratory, radiology, referrals) according to provider direction and as per state, local, and professional guidelines.
• Follow clinical and nursing protocols as applicable.
• Schedule patient appointments as applicable.
• Encourage patient portal usage and provide support where needed.
• Provide scope-appropriate nursing education during all patient interactions.
• Consult with providers and other extended care team members (Care Management, Embedded Pharmacy, Behavioral Health, and Nutrition) and external case managers as appropriate to effectively ensure quality patient care.
• Support physician and advanced practice providers with indirect work according to protocol, including test results/orders management.
• Assess patients for gaps in care for preventative and disease management needs.
• Ensure patient medication list is accurate, complete medication reconciliation, and process refill requests per protocol.
• Work with the entire care team to co-manage indirect patient work according to Standard Work Instructions.
• Collaborate with insurance, DME, home care, and all other care partners to ensure patient needs are met.
• Review patient medical history to identify supporting documentation relevant to ordered services and procedures to assist with or complete prior authorization process.
• Assist patients with resources for any social influences of health needs.
• Participate in process improvement projects within the office/department.
• Serve as a resource to clinical office/department staff within the scope of the RN role; may direct the work of LPN and Medical Assistant staff as needed and appropriate based on role/scope.
• Perform clinical support tasks as outlined on the Clinical Support Staff Scope of Practice document.
• Support other offices, attend required meetings and training, and participate in committees as requested.
• Attend weekly patient care meetings and daily huddles as applicable.
• Assume additional duties as required.

Organizational Expectations

• Create a positive, professional, service-oriented work environment for staff, patients, and family members by supporting the mission and values of Trinity Health Medical Group.
• Work effectively as a member of the clinical care team.
• Perform job duties in the safest possible manner, ensuring personal safety and that of coworkers, and report all preventable hazards and unsafe practices immediately to management.
• Complete all relevant organizational training and adhere to Trinity Health Medical Group standards of care as outlined in the Trinity Health Code of Conduct.
• Maintain knowledge of and comply with Trinity Health Medical Group standards, policies, and procedures.
• Maintain general knowledge of Trinity Health Medical Group office services and the use of all relevant office equipment, computer, and manual systems.
• Maintain strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines.
• Demonstrate exceptional ability and willingness to take on new and additional responsibilities, embrace new ideas, and respect cultural differences.
• Use resources efficiently.
• Maintain appropriate licensure/certification and continuing education credentials, participate in available learning opportunities if applicable.

Requirements

• Graduate of an accredited Registered Nurse program.
• Valid, unrestricted RN license in the State of Michigan.
• Valid CPR certification.
• 1-2 years of clinical experience in a medical or physician office preferred, but not required.

Skills & Abilities

• Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.
• Basic knowledge and understanding of the relevance of patient vital statistics to the patients' health history.
• Proficient/knowledgeable in medical terminology.
• Proficiency in operating a standard desktop and Windows-based computer system, including electronic medical records, email, e-learning, intranet, and computer navigation; ability to use other software as required.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to work collaboratively in a team-oriented environment; display courteous and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including staff, providers, patients, vendors, family members, outside customers, and community groups.
• Ability to cross-train in other areas of practice to achieve smooth flow of all operations.
• Good organizational and time management skills to juggle multiple priorities, time constraints, and ever-changing medical situations.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to perform mathematical calculations needed during basic job duties, e.g., calculating proper dosages for immunizations.
• Knowledge of compliance aspects of clinical care, patient privacy, and best practices in medical office operations.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to travel to other office/practice sites and meeting and training locations.
• Successful completion of IHA competency-based program within introductory and training period.

Physical Requirements

• Physical activity that often requires keyboarding, phone work, and charting.
• Physical activity that often requires time working on a computer.
• Physical activity that often requires lifting over 50 lbs.
• Physical activity that sometimes requires handling and lifting patients, transferring patients to gurney using slide board, assisting patients with dressing/undressing, transferring patients to wheelchair using gait belt, walking, bending, stooping, reaching, climbing, kneeling, and/or twisting.
• Physical activity that sometimes requires lifting, pushing, and/or pulling up to 100 lbs.
• Specific vision abilities required include close vision, depth perception, color vision, peripheral vision, and the ability to adjust and focus.
• Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Must hear and speak well enough to conduct business over the telephone or face-to-face for long periods of time in English.

Work Environment

This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids, are present. Exposure to sharps, x-rays, patients' conditions, and some unpleasant sights, smells, and contagious diseases are possible. This position requires significant interaction with people (many of whom are scared, hurt, and/or ill) which can be stressful and result in competing priorities.