Registered Nurse (RN) - ED - Emergency Department - $28 per hour

Grant funded: No. Department: ED - Nursing Einstein. Bargaining Unit: 1199.

About the role

As an integral part of the Emergency Department team, the Registered Nurse (RN) serves as the primary contact for the Care Center, managing the business aspects of a patient's stay. This role ensures the smooth flow of information throughout the unit and among the patient care team, while maintaining a patient-focused environment. Responsibilities include admitting, maintaining census information, managing the medical record from registration to admission or discharge, coordinating patient movement, scheduling procedures, and performing unit reception duties.

Responsibilities

• Provide patient services in a manner that supports patient rights and dignity.
  • Deliver information considerately and respectfully.
  • Maintain confidentiality of patient information.
  • Ensure patient privacy through appropriate screening.
  • Refer questions from patients and families to appropriate personnel.
  • Respect the rights of patients and families to make informed healthcare decisions.
• Admit patients to the care center.
  • Register patients for procedures and validate demographic and insurance data.
  • Discuss state mandatory regulations and expectations upon admission.
  • Verify and enter demographic and insurance information.
  • Collect deposits, obtain precerts, and secure authorizations when necessary.
• Conduct patient registration using a computerized system to ensure all pertinent information is received.
• Conduct intake of new patients, enter financial information, and review proof of family income for self-pay patients to assign sliding fee categories.
• Register patients, generate medical records, and correct inaccurate registration information as needed.
• Maintain census and charge information.
  • Assign beds to incoming patients and update the Admissions, Discharge, Transfer (ADT) system.
  • Compile information and perform data entry for charge capture.
• Schedule appropriate tests, medical procedures, and follow-up appointments.
  • Maintain records of admissions, discharges, transfers, and deaths.
  • Prepare various records and charts required by unit clerical activities.
  • Schedule appointments and arrange transportation for patients leaving the unit for diagnostic testing and therapy.
  • Notify relevant departments of pending admissions, discharges, transfers, and changes in patient status.
  • Make discharge arrangements, including clinic appointments, referrals, valuables retrieval, and transportation.
• Perform secretarial duties on the patient care unit and interact with patients and visitors.
  • Prepare and maintain all patient charts from admission through discharge.
  • Ensure all patient charts are complete, properly identified, and maintained in the correct order.
  • Perform other secretarial duties as directed by the Manager or charge designee.
  • Verify and accurately enter demographic and insurance information into hospital systems.
  • File records designated for chart storage, such as lab results and x-ray reports.
• Interact with patients and visitors.
  • Round on patients and families.
  • Answer telephones, call lights, and patient intercoms in a timely and appropriate manner.
  • Locate personnel and relay messages promptly.
  • Greet visitors cordially and respectfully.
  • Respond to questions and provide directions to patients, visitors, and healthcare professionals.
  • Provide non-medical information regarding patients where appropriate.
  • Prevent unauthorized access to chart material until reviewed by appropriate staff.
• Assist patients with guest services.
  • Arrange or assist with rental of television and telephone services.
  • Contact Security to secure valuables.
  • Assist with patient mail and deliveries.
• Receive and maintain business office and inventory for the care center.
  • Pick up and distribute mail accordingly.
  • Maintain the department’s file system, including preparing new files and labels.
  • Maintain inventory of office supplies and equipment, ordering as needed.
• Participate in the implementation of the treatment plan developed by the professional staff, patient, and family.
  • Assist other staff members in providing support for patient care activities.
  • Complete assignments within established time frames.
  • Ensure all schedules (e.g., Tele-tracking, transport tracking, OR schedule, on-call schedules) are available and updated.
  • Give report to the oncoming Business Associates.
  • Participate in the orientation of new Business Associates.
  • Escalate problems to appropriate personnel for resolution.
  • Verify insurance eligibility with third-party payors, employers, and other sources.
• Actively participate as a member of the healthcare team.
  • Comply with written policies and procedures.
  • Participate in Performance Improvement activities.
  • Perform job functions in a manner that promotes efficient use of resources.
  • Participate in staff and departmental meetings.
• Participate in educational activities.
  • Participate in the orientation of new personnel.
  • Complete mandatory educational programs annually online.
  • Participate in in-service and continuing education programs appropriate to the role.
  • Obtain commitment from guarantor regarding resolution of estimated patient obligation at point of service.
• Comply with departmental and human resources standards.
  • Adhere to department dress code.
  • Exhibit appropriate behavior and demeanor.
  • Adhere to hospital and departmental standards for attendance and punctuality.
• Demonstrate policies of infection control with 100% compliance.
• Demonstrate the ability to perform all tasks as a Business Associate, including successful completion of training and competency-based orientation.
• Possess knowledge of customer relations skills and communication techniques to interact effectively with all age groups.
• Integrate standards of excellence into daily practice:
  • Respect: Honor and value each person.
  • Effective Communication: Listen, convey, and receive ideas, information, and direction effectively.
  • Sensitivity: Demonstrate willingness and ability to understand others' feelings, needs, and circumstances.
  • Professionalism: Demonstrate confidence, competence, and pride in work and appearance.
  • Exceeding Expectations: Assist others without being asked.
  • Courtesy: Treat everyone with kindness and care.
  • Teamwork: Build cooperative, constructive working relationships.

Non-Clinical/Technical Competencies

• Customer Focus/Service Orientation: Meet patient/customer needs in a timely, positive, and professional manner.
• Quality of Work: Perform work that is consistently accurate, thorough, and at the expected level.
• Problem Solving: Assess situations/information/data carefully before taking action within scope of practice.
• Time Management: Use time effectively and efficiently to accomplish work at the expected volume/level.
• Initiative: Take timely and appropriate action in accordance with defined job responsibilities.
• Dependability: Require minimal supervision, carry through on work assignments effectively, and demonstrate reliability in attendance and punctuality.

Qualifications

• High school graduate or equivalent.
• Interpersonal skills to communicate and collaborate effectively with care center team members.
• 6-9 months of healthcare-related experience to become familiar with healthcare policies and procedures.
• Knowledge of keyboarding and basic computer skills.
• Knowledge of medical terminology preferred.
• Successful completion of Business Associate training program and competency-based orientation.
• Knowledge of insurance processes.

Schedule

• Work Shift: Evening (3 PM - 11:30 PM).
• Scheduled Daily Hours: 7.5 hours.
• Work Days: Alternate weekends.

Pay

Hourly Rate: $28.00. For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education, or other relevant factors.