Registered Nurse (RN) Clinical Program Coordinator - Infectious Disease (ID) Clinic, Outpatient

About the role

The Clinical Program Coordinator is responsible for oversight of clinical program performance, compliance and reporting. The Clinical Program Coordinator serves as a clinical resource within the organization to facilitate interprofessional collaboration and promote program objectives. Responsible for program outcome deliverables associated with quality, safety, access, patient experience, operational, and financial measures. This job profile is developed in alignment with the ANA Scope and Standards of Nursing Practice, ANA Code and Ethics and the UVA Health-University Medical Center Nursing Professional Practice Model. Serves as the primary Ryan White Program operational partner to the Principal Investigator/Medical Director for program implementation, strategic planning, and grant-related deliverables.

Responsibilities

• Serve as a clinical resource for clinical teams and leaders.
• Coordinate and/or contribute to the development of practice guiding resources (policies, procedures, guidelines, protocol orders, etc.) using interprofessional governance structures.
• Maintain in‑depth knowledge of current and evolving evidence and best practices related to the clinical program and patient population.
• Conduct in‑clinic observations and direct patient interactions to support program oversight, quality monitoring, and continuity of care as needed.
• Manage all appropriate elements of regulatory or program requirements.
• Lead and manage a systemic and coordinated approach to quality measurement and improvement initiatives (QAPI); utilize Lean methods and a variety of QAPI tools; lead and actively participate in QAPI projects.
• Manage regulatory grievance processes with applicable state and federal agencies or funders.
• Oversee program documentation and components to ensure data accuracy and compliance with Ryan White Program requirements, including applicable performance measures.
• Interface with relevant departments within the health system to ensure program activities comply with applicable regulations.
• Contribute to the review and maintenance of program policies and procedures in alignment with Ryan White Program standards and national HIV/AIDS best practices.
• Participate in and ensure accurate collection of data related to the clinical program, including program process and patient outcome measures.
• Review and analyze data to identify trends to ensure program goal achievement.
• Responsible for outcomes/data presentation in a variety of venues and formats.
• Identify potential and actual risks and appropriately escalate as needed to mitigate or resolve.
• Develop and submit annual quality plans in accordance with funder requirements and established deadlines.
• Prepare and submit quarterly quality reports, monitoring program performance against established benchmarks.
• Monitor and support improvement of key clinical outcomes (retention in care, viral suppression) in alignment with applicable funder standards.
• Lead preparation, review, and submission of annual client‑level data to optimize quality and ensure accuracy and completeness.
• Prepare and submit narratives and data reports to state and federal agencies as required.
• Develop and optimize HER‑based tools (dashboards, registries, templates, alerts) and workflows to support Ryan White reporting, eligibility tracking, and care coordination.
• Oversee and optimize Ryan White eligibility workflows to ensure timely client access to services, reduce client burden, and maintain regulatory compliance.
• Collaborate with senior leaders to identify and develop strategic goals and plans.
• Collaborate with subject matter experts as needed to develop understanding of workflows, resources, and pertinent information.
• As applicable, participate in research efforts relevant to the clinical program or patient population.
• Serve as a liaison to the UVA Health community, external and credentialing agencies.
• Coordinate regulatory site‑visit preparation materials and documents as applicable.
• Collaborate with stakeholders in process improvement efforts.
• Participate in projects as a subject matter expert.
• Maintain regular communication with state and federal program officers through phone, email, and scheduled meetings.
• Attend grant‑related consortium, contractor, and quality meetings with state and federal partners.
• Support Consumer Advisory Board meeting coordination, ensuring agenda and content align with overall program mission.
• Solicit and incorporate client feedback to inform program improvement and ensure