Registered Nurse , Licensed Practical Nurse , Medical Assistant

About the role

The Medical Support Specialist (MSS) plays a vital role in delivering safe, efficient, and patient-centered clinical support. Reinforcing patient confidence, supporting clinical accuracy, and ensuring a seamless experience throughout the visit.

Primary Responsibilities

• Aid patients to exam rooms and obtain accurate vitals.
• Perform treatments and administer medications as directed by the Provider.
• Assist with procedures including lab work and specialty treatment.
• Support patient check-in, check-out, and scheduling support to maintain clinic flow.
• Assist with front office or administrative tasks when clinic demand requires.
• Build rapport and provide reassurance during patient interactions.
• Communicate clearly about procedures and next steps.
• Support a comfortable, respectful, and professional environment.
• Provide education on treatment processes, next steps, and general expectations (within scope).
• Reinforce patient understanding of their care journey and support follow-up questions appropriately.
• Engage with patients regarding their experience and support continuity of care.
• Ensure accurate, timely charting and documentation.
• Follow all protocols for medication administration and lab processing.
• Maintain compliance with clinical standards and safety practices.
• Support efficient patient flow and minimize wait times.
• Collaborate with Providers, PRCs, and PEMs for seamless care delivery.
• Absorb and support other roles as needed to maintain patient flow and clinic efficiency.
• Contribute to a collaborative, team-first environment where patient needs come first.

Requirements

• Relevant certification (Medical Assistant or nursing per state requirements).
• Multi-tasking & Efficiency: Ability to work in a fast-paced environment.
• Customer Service Excellence: Providing compassionate and professional patient interactions.
• Problem-Solving: Ability to think quickly and resolve patient concerns.
• Strong clinical and interpersonal skills.
• Attention to detail and commitment to accuracy.

What Success Looks Like in This Role

• Patients feel comfortable, respected, and confident during clinical interactions.
• Clinical tasks are completed accurately, safely, and efficiently.
• Documentation is timely, precise, and compliant.
• Clinic flow is supported with minimal delays.
• Team members can rely on you for consistent, high-quality support.

Benefits

• Competitive salaries and benefits.
• Opportunities for growth and development.
• PTO accrual.
• Health, Vision, and Dental Available with HSA & FSA options.
• Employee appreciation and recognition.
• 401K option.
• Limitless male clothing discounts.
• Company paid LTD & employee life insurance.
• Employee discounts on treatments, supplements and products.
• No nights, no weekends or on-call.