Registered Nurse, Health Center Group Manager

Premise Health serves large organizations and their people with exceptional healthcare, delivering better experiences, better health, and better value while helping organizations lower their healthcare costs. Our mission is to help people get, stay, and be well.

About the role

This is a full-time Registered Nurse, Health Center Group Manager role located in the Knoxville, TN area. The position offers a flexible schedule with onsite responsibilities 2-3 days per week and the opportunity to work from home when not traveling. The ideal candidate will bring 2+ years of management experience, primary or urgent care experience, and a personable approach to building strong relationships.

This role provides site-level leadership and manages day-to-day operations, including coordinating technical and administrative staff and health center operations for multiple health centers across contracts, working in partnership with an Associate Vice President (AVP) and/or multiple Directors of Client Operations (DCOs).

Responsibilities

• Oversees the management of single or multiple (2+) health centers and lines of service across contract(s).
• Manages staff processes, including health center managers and multiple technical Team Leads, as well as indirectly managing daily operational processes for Medical Directors and clinical providers.
• Assists in creating site-specific goals and measurements related to client needs, including managing metrics tied to Performance Guarantees.
• Ensures consistent communication across sites and with stakeholders, including alignment with DCOs for site-level priorities and messaging across the book of business (BOB).
• Compiles input and contributes to the performance appraisal process for all indirect reports.
• Follows appropriate processes for hiring, staff development, and performance management, providing input to AVP and DCO as needed.
• Responsible for interviewing, training, and onboarding new hires.
• Manages daily operations, workflow, work schedules, and timecard monitoring to ensure efficient and effective health center performance.
• Identifies process improvement opportunities, workflow efficiencies, conducts root cause analysis, and presents resolutions and recommendations to AVP and DCOs.
• Makes recommendations regarding staffing models based on objective scheduling and volume analysis for AVP and DCO approval.
• Understands and complies with all regulatory, procedural, and licensing requirements.
• Oversees the execution of the site-level quality program and supports AAAHC standards across sites.
• Provides oversight on Member Engagement Site Action plans and outcome reporting.
• Develops action plans around patient utilization and penetration.
• Monitors patient flow, scheduling, referrals, and patient satisfaction.
• Upholds corporate Values in alignment with the Art of Quality Service initiative.
• Completes reports as needed and assists Clinical Quality and Operations departments with investigations and issue resolution.
• Coaches and provides feedback to staff regularly.
• Manages internal budget, reviews expenses, purchases supplies, inventories equipment, medication, and lab tests.
• May serve as a client contact, providing reports and summaries of health center activities.
• Communicates and coordinates corporate messages and ensures implementation of policies and procedures.
• Assists in identifying and using per diem staff to ensure appropriate staffing levels.
• Collaborates with health center managers and Medical Directors to manage internal medical staff site issues.
• Communicates regularly with staff, conducts meetings, and provides updates.
• Acts as the health center’s infection control lead and collaborates with the corporate Director of Quality and Infection Control Officer.
• May provide patient care if qualified and where circumstances apply.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree or equivalent work experience required.
• Current license as an RN in the practicing state.
• Certification in Occupational Health (COHN/COHN-S) may be required for some sites.
• Current hands-on certification in AHA or ARC Basic Life Support for healthcare providers is required.
• Minimum 3+ years’ experience in the medical field.
• 2–3 years’ management experience, with prior experience managing a large group.
• Experience accessing CDC, WHO, APIC, or other industry standards for Infection Prevention practices.

Benefits

• Competitive pay.
• Medical, dental, vision, life, and disability insurance.
• 401(k) program with company match.
• Paid holidays and vacation time.
• Company-sponsored wellness program.
• Employee Assistance Program (EAP).
• Access to virtual primary care and virtual behavioral health at no cost for team members and their dependents.

Additional benefits can be viewed here.

Schedule

Flexible schedule with onsite responsibilities 2-3 days per week and the opportunity to work from home when not traveling.