Registered Nurse, Health Center Group Manager

About the role

As a client-facing clinical leader, you’ll oversee clinical operations across our North Brunswick, Raritan, Titusville, NJ, and Jacksonville, FL, Health Center locations. You’ll also provide care to client employees at our Health Center in New Brunswick, NJ, while partnering with a collaborative team dedicated to delivering exceptional, patient-centered care.

Responsibilities

• Oversee the management of single or multiple (2+) health centers and lines of service across contract(s).
• Manage staff processes, including health center managers, technical Team Leads, and daily operational processes for Medical Directors and clinical providers.
• Assist in creating site-specific goals and measurements related to client needs, including management of metrics to Performance Guarantees.
• Communicate effectively across sites and with stakeholders to ensure consistency in messaging.
• Compile input and contribute to the performance appraisal process for all indirect reports.
• Follow appropriate processes for hiring, staff development, and performance management; provide input to AVP and DCO as needed.
• Interview, train, and onboard new hires as applicable.
• Manage daily operations, workflow, work schedules, and timecard monitoring to ensure efficient health center performance.
• Identify process improvement opportunities, workflow efficiencies, and conduct root cause analysis; create action plans and present resolutions to AVP and DCO.
• Make recommendations regarding staffing models based on objective scheduling and volume analysis.
• Understand and comply with all regulatory, procedural, and licensing requirements.
• Oversee the execution of the site-level quality program and support AAAHC standards across sites.
• Provide oversight on Member Engagement Site Action plans and outcome reporting.
• Develop action plans around patient utilization and penetration.
• Monitor patient flow, scheduling, referrals, and patient satisfaction.
• Uphold corporate Values in alignment with the Art of Quality Service initiative.
• Complete reports as needed and assist Clinical Quality and Operations departments with investigations and issue resolution.
• Coach and provide feedback to staff regularly.
• Manage internal budget, review expenses, and oversee purchases of supplies, equipment, medication, and lab tests.
• Serve as a client contact and provide reports and summaries of health center activities.
• Communicate and coordinate corporate messages and ensure implementation of policies and procedures.
• Identify and use per diem staff to ensure appropriate staffing levels.
• Collaborate with health center managers and Medical Directors to manage internal medical staff site issues.
• Communicate regularly with staff, conduct meetings, and share updates.
• Act as the health center’s infection control lead and collaborate with the corporate Director of Quality and Infection Control Officer.
• Provide patient care if qualified and where circumstances apply.

Requirements

• Bachelor’s degree or equivalent work experience required.
• Current license as an RN in the practicing state.
• Certification in Occupational Health (COHN/COHN-S) may be required for some sites.
• Current hands-on certification in AHA or ARC Basic Life Support for healthcare providers is required.
• Minimum 3+ years’ experience in the medical field.
• 2–3 years’ management experience, including managing a large group.
• Experience accessing CDC, WHO, APIC, or other industry standards for Infection Prevention practices.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) program with company match.
• Paid holidays and vacation time.
• Company-sponsored wellness program.
• Employee Assistance Program (EAP).
• Access to virtual primary care and virtual behavioral health at no cost for team members and their dependents.

Additional benefits can be viewed here.

Pay

$116,000.00 – $145,000.00 annually. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.

Schedule

Monday through Friday, 8:00 a.m. to 4:30 p.m.