REGISTERED NURSE

Summary

The Registered Nurse is responsible for managing patient telephone calls and assisting the physician with patient care in the office setting.

Responsibilities

• Handles all patients’ clinical telephone calls.
• Provides counseling of the patient’s family regarding illness/injury and any other patient care related questions.
• Advises patients according to established clinical protocols when physician input is not required.
• Monitors laboratory, x-ray, ECG results and other pertinent medical data under physician guidance.
• Completes referrals.
• Completes STAT prior authorizations.
• Monitors/manages health maintenance topics on designated patient panel.
• Greets and escorts patients to exam rooms.
• Notes patients’ chief complaint/purpose for visit and sets up exam room accordingly.
• Interviews patients, measures vital signs such as pulse rate, temperature, blood pressure, weight and height; and records the information on the patients’ charts.
• Gives injections and other medications under physician supervision, when applicable.
• Instructs patients regarding preparation for tests and procedures.
• Records laboratory, x-ray, ECG results and other pertinent medical data in patients’ charts.
• Handles the incoming and outgoing mail, making sure the doctors sees all necessary information.
• Calls in prescriptions and refills to pharmacies.
• Schedules special appointments (i.e. follow-up, referrals, surgeries, x-ray, and lab).
• Assesses and schedules appointments for patients who must be seen same day.
• Consults other departments regarding patient care matters.
• Speaks to callers, patients, physicians, other staff and anyone they interact with during their assigned work hours in a polite, courteous, understandable manner that projects Primary Care Associates interest in providing high quality customer service.
• Completes assigned duties in a timely, accurate manner.
• Demonstrates a team spirit through cooperative, supportive professional work relationships.
• Complies with company policies and procedures.
• Maintains regular scheduled hours.
• Maintains confidentiality of patient information.
• Performs other related duties as assigned by management.

Qualifications

• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
• Graduate of a NLN accredited Registered Nursing program required.
• Must have valid, unrestricted RN license in the State of Wisconsin.
• Must maintain a current BLS for healthcare certification.
• Computer skills required: Office Suite; Payroll Systems; EPIC.
• Previous experience in a medical office setting preferred.
• Excellent knowledge of medical terminology, physiology and anatomy.
• Pleasant and effective communication skills.
• Ability to work well with all customers of Primary Care Associates.
• Ability to prioritize and work efficiently.
• Ability to function as a part of a team with a cooperative attitude.
• Able to work under pressure and in a fast pace environment.
• Strong organizational skills.
• Must have flexibility in work schedule.

Physical Demands and Work Environment

• Frequently required to stand, walk, bend, stoop, talk or hear.
• Continually required to utilize hand and finger dexterity.
• Frequently exposed to bloodborne and airborne pathogens or infectious materials.
• While performing the duties of this job, the noise level in the work environment is usually loud; very loud.
• The employee must occasionally lift and/or move up to 60 pounds independently.
• Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.
• Specialized equipment, machines, or vehicles used: POCT machines (i.e. Cepheid: glucometer).