Registered Nurse

About the role

The Registered Nurse (RN) at Borland Groover is responsible for coordinating nursing care, including direct and indirect patient care, patient/family education, and transition of care. The RN also assesses, observes, manages, and documents as part of the nursing process to achieve individual patient care. Additionally, the RN collaborates with providers in the clinical area to optimize patient flow within a fast-paced Gastroenterology specialty practice.

Responsibilities

• Efficiently room patients, obtain & record vital signs, patient history, medication reconciliation, and allergies.
• Drive customer service initiatives by creating and owning the patient experience.
• Pre-check charts for patients to be seen in the office, ensuring all results/records are present for review.
• Assist providers with physical examinations on patients as needed.
• Participate in patient treatment regimen, including administering medications (under the order of a physician).
• Assist with administrative tasks such as answering the phone, taking messages, and performing triage within the scope of nursing practice in an accurate and timely manner.
• Review instructions for medications and diet with patients.
• Send referrals to other physicians (e.g., surgeons, Hematology, Oncology, etc.)
• Process and review patient education pertaining to their ongoing care and when necessary, send it to HIPAA appointed care providers prior to implementation.
• Administer and document vaccines according to the provider’s order.
• Maintain accurate documentation, including but not limited to clinical notes on electronic health records.
• Process all prescription refills and authorizations under the direction of the provider. Document in the electronic health record.
• Cover other nurses as needed and may require phone call coverage or clinic coverage, which may include some travel to other offices.
• Check charts at the end of the day to make sure that everything has been completed/scheduled and signed off.
• Practice universal precautions.
• Participate in training and compliance initiatives as needed (policy changes, procedure changes, etc.).
• Review and process PAQ/Clinical Tasks as directed by your provider.
• Place recalls at the provider's discretion.
• Stock and clean exam rooms.
• Follow the organization’s Code of Conduct.
• Perform other related duties as assigned.

Additional Responsibilities

• Provide/Educate prep information for each Direct Access procedure (DAP) and procedure recall patients.
• Stock and clean exam rooms.
• Must follow the organization’s Code of Conduct.
• Perform other related duties as assigned.

Competencies

• Communication - Exhibits active listening and excellent comprehension skills. Clearly and concisely expresses thoughts and ideas in verbal or written form. Maintains an open line of communication with providers, patients, and managers to ensure patient needs are appropriately addressed. Selects and uses appropriate communication methods.
• Critical Thinking and Problem Solving - The ability to handle complex situations in the workplace and calmly develop creative solutions. Works through challenging situations and follows through to resolution. Anticipates patient needs and manages patient expectations of care delivery.
• Compassion - Exhibits empathy, a desire to take action to address the patient’s needs. Communicates with patients in a warm and sincere manner. Has a strong desire to be of service to others.
• Time Management - The ability to plan duties ahead of time and leverage technology to work efficiently. Effectively prioritizes tasks and manages workload to ensure completion within appropriate timelines.
• Collaboration - Exhibiting interpersonal skills, working with others, building trust and communication to cultivate the ideal patient experience. Interacts and cooperates with diverse multidisciplinary teams to coordinate patient care.

General Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Strong customer service skills with both patients and other departments within the practice.
• Ability to maintain confidentiality and communicate in person, by phone, or in writing.
• Ability to work independently and in a team environment.
• Competency in Microsoft Office, EMR, and other medical software.
• Ability to communicate effectively with physicians and staff both verbally and in writing.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to handle patient issues in a tactful and professional manner.
• Attention to detail.
• Ability to communicate in English.

Education and Experience

• Associate’s Degree in Nursing required (Bachelor of Nursing preferred).
• Must have an active Registered Nursing license in the State of Florida.
• CGRN (Certified Gastroenterology Registered Nurse) Credential is preferred, but not required.
• Must possess BLS certification or have the ability to obtain certification within 90 days.
• 1 year of RN experience working with patients in either a hospital or clinic setting preferred.

Physical Requirements

• Sitting: Prolonged periods of sitting at a desk and working on a computer: marginal
• Heavy lifting: marginal (Moderate lifting (15-20 lbs.): essential)
• Walking: Must be able to access and navigate each department at the organization’s facilities: essential
• Pushing/Pulling: marginal
• Standing: essential
• Repetitive motion: marginal
• Reaching: marginal
• Bending: marginal

Emotional Demands

• Fast pace: essential
• Multiple Stimuli: essential
• Frequent change: essential
• Intense customer interaction: essential

Mental/Sensory Demands

• Memory: essential
• Reasoning: essential
• Hearing: essential
• Reading: essential
• Analyzing: essential
• Logic: essential
• Verbal communication: essential
• Written communication: essential

Benefits (For Full Time Employees)

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Retirement Plan
• Life Insurance
• Short- and Long-term disability
• Profit Sharing
• Supplemental Insurance
• Education and Tuition Reimbursement funding
• Initial Uniform Allowance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Paid Holidays