Registered Agent Operations Specialist

About the role

We are building a Wyoming registered-agent and entity-formation business in Cheyenne and are seeking key on-site personnel to operate the office. You will receive and route service of process, state notices, mail, and client documents; maintain accurate records; coordinate filings and document requests; support customers; and help create the operating procedures that define the business. You are the dependable human layer on top of our software.

Responsibilities

• Maintain reliable office coverage during business hours; serve as the on-site recipient for service of process, state notices, deliveries, and client mail.
• Date-stamp, log, scan, upload, and route documents the same business day, with immediate escalation of lawsuits, subpoenas, tax notices, and time-sensitive state notices.
• Own day-to-day customer support (email/ticket, with callback phone), leaning on self-service and automation.
• Maintain client records, contact information, compliance calendars, and secure document repositories with high accuracy and confidentiality.
• Cookier shipments, Secretary of State errands, certified document requests, apostille/authentication logistics, and other similar physical document processing and delivery.
• Assist with compliance review, including edge-case analysis and escalation after automated screening; help build and maintain SOPs, checklists, and incident logs.
• Work with our tech stack, using it as the system of record and serving as the human-in-the-loop for its automated workflows; surface bugs, gaps and friction, and suggest improvements for the product team to build.

Qualifications

• Must-haves: exceptional reliability and attention to detail; discretion with confidential/legally significant documents; comfort with software/automation (email, Microsoft Office/Google Workspace, PDF/scanning, customer support/ticketing platforms); clear written communication; works independently; reliable transportation for in-office work; able to pass a background check; local travel (including on short notice, for highly time sensitive matters) to Secretary of State's office, FedEx/UPS/USPS, and other errand destinations.
• Nice-to-haves: 4+ years at a registered-agent, law firm, corporate-services company, title/escrow, bank operations, insurance/claims, or government-clerk/records role; WY Secretary of State / WyoBiz familiarity; compliance experience; notary commission (or willingness to obtain one).

Compensation & Benefits

• $26 per hour (with potential for higher if exceptional candidate with key relevant experience)
• Health insurance available