Regional VP of Operations

About the role

The Regional Vice President of Operations is an executive member of AIMED’s leadership team responsible for the strategic, operational, regulatory, fiscal, and leadership oversight of assigned residential programs and regional service locations. This seasoned leader operates with limited supervision, provides direction to regional teams, anticipates organizational needs, and ensures the operational success of AIMED Human Services programs. The role demands strong executive presence, sound judgment, critical thinking, spiritual and ethical grounding, data‑driven decision‑making, and the ability to lead teams through growth, challenge, change, and accountability.

Strategic Leadership

• Provide senior‑level leadership, direction, and oversight to assigned residential programs and regional teams.
• Support the CEO and executive leadership team in implementing AIMED’s strategic goals and operational priorities.
• Assess changes in the human services and residential services market to identify risks, opportunities, trends, and potential disruptions.
• Develop and support strategies for program expansion, service growth, and regional sustainability.
• Translate organizational vision into practical operational plans that can be implemented by program leadership and frontline teams.
• Promote innovation, creativity, professional growth, and continuous improvement across assigned programs.
• Ensure that all operational decisions support AIMED’s mission, values, compliance standards, and commitment to extraordinary support.

Operational Oversight

• Oversee day‑to‑day and long‑term operations of assigned residential programs, including the York site and any additional locations.
• Ensure all programs meet regulatory, budgetary, clinical, quality, staffing, and service delivery expectations.
• Monitor the health, safety, supervision, and quality of care provided to individuals receiving services.
• Ensure program leadership effectively manages schedules, staffing patterns, vacancies, documentation, incidents, and program needs.
• Work closely with recruitment and human resources to address vacancies, staffing needs, onboarding, retention, and workforce challenges.
• Oversee Individual Support Plan meetings and ensure program teams are prepared, informed, and actively engaged in service planning.
• Maintain sites to reflect safety, dignity, regulatory compliance, and AIMED’s standard of excellence.
• Evaluate program effectiveness and implement improvements when performance, compliance, or service quality does not meet expectations.
• Align program goals, service plans, staffing models, and operational practices with individual needs and organizational standards.

Team Leadership and Development

• Supervise, mentor, and support Regional Directors, Program Directors, Program Specialists, House Managers, and other assigned leadership staff.
• Create a professional work environment that encourages accountability, teamwork, innovation, open communication, and leadership development.
• Conduct performance evaluations and support corrective action plans when necessary.
• Utilize performance measures to ensure consistent, high‑quality employee evaluations, goal setting, coaching, and accountability.
• Develop leaders who can manage effectively, communicate professionally, solve problems, and support direct‑care teams.
• Promote a high‑performance culture grounded in AIMED’s core values, ethical standards, and mission‑driven service.
• Ensure leaders understand their responsibilities and are equipped to manage staff performance, documentation, compliance, scheduling, training, and participant support needs.
• Address performance concerns promptly, professionally, and in partnership with Human Resources and executive leadership.
• Model respectful, mature, spiritually grounded, and solution‑focused leadership.

Compliance, Licensing, and Regulatory Oversight

• Ensure compliance with applicable Pennsylvania regulations, including 3800, 6100, and 6400 regulations.
• Provide oversight and preparation for annual licensing reviews, monitoring visits, audits, inspections, and corrective‑action follow‑up.
• Ensure staff are trained on applicable regulations, policies, procedures, and documentation expectations.
• Monitor regulatory compliance across all assigned sites and respond quickly to areas of concern.
• Review incidents, investigations, corrective actions, regulatory citations, and licensing trends to identify patterns and improvement needs.
• Ensure all required documentation is completed accurately, timely, and in accordance with state regulations and AIMED policies.
• Partner with compliance, clinical, administrative, and executive leadership to resolve regulatory and quality concerns.
• Ensure program leadership implements AIMED’s policies and procedures consistently and professionally.

Incident Management and Risk Oversight

• Provide oversight of incident management, investigative reporting, follow‑up actions, and required notifications.
• Ensure incidents are reported, documented, reviewed, and resolved in accordance with AIMED policy and state requirements.
• Identify root causes of operational, behavioral, staffing, or service‑related concerns.
• Ensure corrective‑action plans are meaningful, measurable, and implemented effectively.
• Monitor trends involving behavioral incidents, medical concerns, staff performance issues, participant safety, and program risk.
• Support teams in responding appropriately to crises, emergencies, behavioral escalations, and service disruptions.
• Promote proactive risk management rather than reactive crisis response.
• Ensure individuals are supported in a safe, respectful, therapeutic, and person‑centered manner.

Stakeholder Engagement and External Relations

• Serve as a primary liaison between executive leadership, regional teams, local partners, families, Supports Coordinators, administrative entities, community agencies, and regulatory representatives.
• Represent AIMED professionally in meetings, service‑planning discussions, discharge planning, admissions, and community partnerships.
• Build trust and credibility with stakeholders through clear communication, follow‑through, professionalism, and ethical decision‑making.
• Collaborate with the Chief Program Officer, Clinical Manager, and executive leadership regarding new admissions, discharges, complex cases, and service transitions.
• Respond to stakeholder concerns in a timely, respectful, and solution‑focused manner.
• Advocate for the needs, rights, safety, and independence of individuals served while protecting AIMED’s mission and standards.

Decision‑Making and Problem Solving

• Identify problems clearly and determine root causes.
• Make reasonable, informed decisions even when all information is not immediately available.
• Use sound judgment, calculated risk assessment, data, policy, and leadership experience when making decisions.
• Address challenges directly rather than maintaining the status quo.
• Encourage healthy, productive discussion to prevent organizational blind spots.
• Bring solutions, recommendations, and strategic options to executive leadership.
• Balance compassion, compliance, fiscal responsibility, safety, and organizational integrity in decision‑making.

Cross‑Department Collaboration and Alignment

• Collaborate with Human Resources, Recruitment, Finance, Compliance, Clinical, Training, Quality Assurance, and Executive Leadership.
• Communicate department needs, operational concerns, staffing barriers, compliance issues, and program updates clearly and professionally.
• Help mitigate conflicts between departments and promote shared accountability.
• Ensure all teams are working toward AIMED’s mission, strategic objectives, and service expectations.
• Support consistent communication between program leadership and administrative departments.
• Strengthen systems that improve workflow, accountability, communication, documentation, and service delivery.

Training, Learning, and Staff Readiness

• Continue to learn, apply, and reinforce AIMED’s processes, procedures, policies, and operational standards.
• Ensure all staff complete mandated training within required timeframes.
• Monitor training compliance and partner with the training department to address deficiencies.
• Ensure staff are properly trained to support individuals with complex needs, including behavioral, medical, emotional, and daily‑living support needs.
• Provide positive reinforcement, coaching, and corrective feedback when policies and procedures are not being followed.
• Promote a learning culture where staff are equipped, supported, and held accountable.

Required Knowledge and Skills

• Pennsylvania Office of Developmental Programs regulations.
• 3800, 6100, and 6400 regulatory requirements.
• Incident management and investigative reporting.
• State licensing requirements and annual licensing preparation.
• Individual Support Plans and person‑centered planning.
• Residential services operations.
• Health and safety.