Regional Volunteer Coordinator

About the Role

The Regional Volunteer Coordinator will oversee all aspects of the volunteer program in alignment with St. Croix Hospice policies and procedures, ensuring compliance with CHAP requirements. This role supports department operations by organizing, implementing, and maintaining the volunteer program at the branch level. Frequent travel (approximately four days per week) throughout the assigned service area is required: Neenah, Green Bay, Fond Du Lac, and Wausau.

Responsibilities

• Ensure the volunteer program complies with agency policy, Medicare, and NHPCO standards, as well as agency goals.
• Assist in interviewing, selecting, onboarding, and training new volunteers to build and maintain a strong team.
• Assess volunteer needs through discussions with departments, encourage staff to utilize volunteers, and develop new volunteer programs.
• Ensure volunteer services align with the patient’s plan of care and maintain patient privacy in compliance with HIPAA.
• Manage and place volunteers in appropriate assignments, maintain up-to-date personnel files, and provide ongoing support and assessments.
• Recognize and celebrate volunteers to improve retention and engagement.
• Report grievances or complaints from patients and families to the Manager of Volunteer Services and assist with follow-up.
• Educate individuals and community groups about hospice volunteer services.
• Participate in budget preparation for program development and quality assessment performance improvement activities.
• Perform other duties as assigned.

Requirements

• College degree or advanced degree in human services, or equivalent experience preferred.
• Minimum of one year of experience in a healthcare setting.
• Experience in recruitment and onboarding is a plus.
• Ability to supervise, coordinate, and evaluate volunteer services.
• Strong interpersonal and communication skills, with the ability to work well in an interdisciplinary team.
• Ability to multitask, handle interruptions, and manage projects independently.
• Understanding of hospice philosophy.
• Ability to organize and develop volunteer hospice personnel for patient and organizational needs.
• Must be a licensed driver with an insured, reliable automobile in good working order.
• This is a regional position that may require up to 60% travel to various sites.
• Ability to pass a DHS background study.

Preferred Qualifications

• Hospice and/or volunteer experience.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Pushing, pulling, and lifting/carrying up to 10 pounds.