Regional Vice President of Hospitality Operations- Northeast Region

About the role

As the Regional Vice President of Hospitality Operations, you will oversee the operational excellence of all Capital Vacations-managed resorts within a specific region. This role involves guiding the resort General Manager and Regional Director of Hospitality Operations to deliver exceptional service to Associations, their Boards of Directors, and members. You will ensure that Capital Vacations' standards are consistently upheld, fostering a safe, clean, and efficient environment that benefits both owners and team members alike.

Responsibilities

• Build Leaders: Recruit, train, and develop managers to be the best in the industry. Provide coaching and support while setting clear objectives and fostering a climate of open communication.
• Operational Excellence: Collaborate with the General Manager and Regional Director of Hospitality Operations to oversee personnel issues, ensuring teams are equipped to deliver outstanding service.
• Compliance Champion: Ensure all licenses and state regulations are met, keeping operations compliant and guests safe.
• Strategic Negotiator: Lead management contract negotiations with confidence and expertise, driving success for resorts.
• Inspection & Oversight: Conduct regular inspections to maintain the highest standards across all properties and oversee budgets to ensure financial health.
• Team Spirit Advocate: Promote teamwork and loyalty among resort personnel, owners, and boards, creating a positive and collaborative work environment.
• Visionary Leadership: Set a tone of accountability and respect, ensuring company values shine through in everything we do.
• Perform the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, ensuring confidentiality, reliability, quality, and productivity.

Requirements

• Bachelor’s degree in business administration or a related field.
• 5-7 years of senior-level management experience in hospitality or timeshare management, with a track record of managing multiple properties.
• Strong understanding of property management operations and financial statements.
• Proficiency in Microsoft Office, especially Word and Excel.
• Exceptional communication and organizational skills, with a focus on building relationships with team members, owners, and Boards.
• Ability to work 50-60 hours per week with additional hours when necessary to meet deadlines.
• 50% travel required; willingness to travel throughout the region and maintain a flexible schedule is a must.

Benefits

At Capital Vacations, we value your contributions and offer competitive compensation, comprehensive benefits, and growth opportunities. You’ll be part of a dynamic team dedicated to making every stay memorable and ensuring every team member feels valued.

Schedule

• 50-60 hours per week, with additional hours as needed to meet deadlines.
• 50% travel required, with flexibility to meet the demands of the role.