Regional Veterinary Receptionist and Hospitality Manager
At Veterinary United, we believe exceptional care doesn’t start in the exam room—it begins the moment a client walks through our doors. With 20+ veterinary clinics across Michigan, we’re on a mission to reimagine the client experience in veterinary medicine—and we’re looking for a hospitality-driven leader to help us do just that.
About the role
As our Client Ambassador Strategist, you’ll use your hospitality and service expertise to lead, develop, and elevate front-desk teams (Client Ambassadors) across our clinics. You’ll ensure each location offers a consistently welcoming, inclusive, and professional experience that makes clients feel seen, supported, and cared for—just like they would at a great hotel or resort.
Responsibilities
- Designing and delivering engaging onboarding and training programs for Client Ambassadors
- Conducting on-site visits to coach and empower front-desk teams
- Collaborating with clinic leaders to foster service-focused team culture
- Improving systems and workflows that impact the client journey
- Acting as a communication bridge between the front desk and our home office
- Leading service initiatives focused on communication, empathy, and hospitality excellence
- Using platforms like Basecamp to stay organized and connected across clinics
Requirements
You’re a hospitality leader who believes service is an experience—not a transaction. You’re energized by people, passionate about coaching others, and driven to bring warmth, clarity, and professionalism to every interaction.
- Background in hotels, resorts, or hospitality leadership (strongly preferred)
- Experience training or supervising guest service/front-desk teams
- A natural ability to lead with empathy, confidence, and presence
- Strong organizational and communication skills
- A collaborative mindset and love for team culture
- Curiosity about veterinary medicine (no clinical experience required—we’ll teach you!)
Benefits
- Competitive base salary
- Paid time off
- Monthly healthcare stipend
- Optional dental and vision plans
- Planet Fitness membership
- 401(k) with match after one year
A fun, mission-driven team that values culture and kindness. The chance to truly shape what client care looks like in veterinary medicine.